FLEXIBLE BOOKING policy

Mauritius borders are open.

Air Mauritius is adapting its flight schedules based on travel restrictions imposed by authorities. We operate passenger and cargo flights to selected destinations, and will adapt these schedules as the Covid-19 situation evolves.

FLYING SAFER TOGETHER 

We are looking forward to welcoming you again on our flights as worldwide travel restrictions begin to ease.

As you know, your safety has always been our topmost priority. We have put in place highest standards of health and safety measures and are continually adapting these measures to ensure that your travels happen in the safest and most efficient conditions.

Our measures to keep you safe and protected

FLEXIBLE TRAVEL

Our policies are being adapted to help our guests feel confident when booking with us.

Tickets issued from 5^th August 2021 to 30^th September 2021 will be valid for two years.

Applicable for Air Mauritius tickets (239)

Change of date, change of destination, transfer ticket

The rebooking fees for these tickets will not be chargeable if passengers choose to postpone their travel.  A passenger would also be allowed to use his/her ticket to travel to other destinations or freely transfer the ticket to another passenger.

To change your booking, please send us an email on reservations_mru@airmauritius.com or contact our Call Centre on +230 207 7575. If you booked through a travel agency please contact them directly.

The following flexible travel conditions will apply for Air Mauritius issued tickets MK/239 subject to conditions listed below.

Flexible Travel conditions for all MK (239) tickets:

• Travel on all Air Mauritius operating flights excluding Rodrigues.
• Most Significant Carrier or the carrier operating the longest flight in the routing should be Air Mauritius with a MK flight number.
• Ticketed passengers will have the flexibility to change the dates free of charge, without a Rebooking fee.
• Such changes will be allowed without penalty even if the fare rule for particular fare concerned specifies “No Change” or “Change with Penalty”.
• For the first change involving travel up to 30 September 2021 on the same destination, passengers will not be charged for travel changes in the same cabin class on Air Mauritius operated flights.  As from the 2nd change, any additional amount resulting from higher fare types, higher booking class (RBDs) being booked, higher seasonality, rerouting / change of feeder / connecting airline will be charged.

Above does not apply to Air Mauritius / Other Airline (MK/OAL) flights.

For travel involving MK/OAL and/or change in destination, passenger will be charged for any additional amount resulting from higher fare due to different routing / destination / change of feeder / connecting airline / applicable RBDs.

• For change involving travel as from 01 October 2021, passengers will be charged for any additional amount resulting from higher fare types, higher RBDs being booked, higher seasonality, rerouting, change of feeder or connecting airline. Rebooking fee will be waived.

Air Mauritius reserves the right to modify the above policy at short notice.

For ticket refund, we invite you to follow the link below:

Opting for Refund

CONTACT US

You can contact us on +230 207 7575 from 08h00 to 20h00 or via email at reservations_mru@airmauritius.com.

We thank you for your patience should you have to wait a while due to the number of calls currently being attended to.

Please channel your request through your travel agent if you have not booked directly with us.