Why do I need to confirm that â€œall passengers above are in the possession of a valid passport and the visa needed for the destination of the groupâ€?
For legal reasons you should be in the possession of a valid passport / visa needed for your destination. Therefore when you check in for one or more travel companions, you should also confirm that they possess valid passports and visa needed for their destination.
How to select my seat ?
You can change seats for yourself and your travel companions during Internet check-in by using the "Change" function on the â€œselect seatâ€ screen. If you have already selected your seat at the time of reservation, you can check or change your seat. Seats are available according to the seat map showed. As long as you are on the â€œselect seatâ€ screen you are able to change your seat. However as per our conditions of carriage, Air Mauritius does not guarantee that you will get the seat chosen.
Can I change my seat after I confirmed my seat selection?
As long as you are in the â€œselect seatâ€ screen, you are able to change your seat. However as per our conditions of carriage, Air Mauritius does not guarantee that you will get the seat chosen.
I have problems finding available seats. What should I do?
The availability of seats differs per flight, aircraft type, destination, flight date and carrier. There are occasional instances in which operational exigencies do not show available seats on Internet check-in. We apologize for the inconvenience and we kindly request you to collect your seat number at the airport.
When is it not possible to print my boarding pass?
Internet check-in is available at the majority of airports; however, due to immigration, security or airport restrictions some airports do not have this facility.
If due to unavoidable circumstances you were not able to print out your own boarding pass or you forgot it, please note the following times:
Domestic flights: Contact the check-in counter at least 1 hour before departure.
International flights: Contact the check-in counter at least 2 hours before departure.
I have problems printing my boarding pass. What should I do?
Kindly report to the e-Services Check In Counter at the airport
How do I cancel my check-in?
If you have completed the check-in process online and need to change your flight plans, kindly contact us on +230 6033030 prior to the flight departure for your check-in to be cancelled or call your local Air Mauritius contacts at the airport .
If your journey consists of 2 or more flights, you may have the option to check-in on the onward flights provided that those flights are already open for online check-in in the respective airline system. This is referred to as Through Check-In.