Information regarding admiNistrative formalities

Find out the relevant information on administrative formalities below.

13.1 General

13.1.1 It is your responsibility to obtain all required travel documents including passports, health certificate, entry requirements and visas and we shall not be liable if you are denied entry in any country as a result of your failure to hold the required travel documents. 

You must comply with all laws, regulations orders, demands and travel requirements of countries you fly from, enter or travel through or in which you transit and we shall not be liable if you do not obey any law. 

13.1.2 We shall not be liable to you if: 

(i) you fail to obtain all necessary documents including passport, health certificates, visa, or other travel documents

(ii) your passport, health certificates, visa or other travel documents are invalid.

13.2 Travel Documents

Prior to travel, you must present to us all passports visas health certificates and other travel documents required by law, regulation, order demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements or your travel documents do not appear to be in order. 

13.3 Refusal of Entry

If you are denied entry into any country, you will be responsible to reimburse any fine, penalty or charge assessed against us by the Government concerned and any detention costs we are charged, for transporting you from that country and other costs we reasonably pay or are asked to pay. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us. 

13.4 Passenger Responsible for Fines, Detention Costs, etc…

If we are required to pay any fine penalty, fee charge or costs or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. 

We may take this amount from the value of any unused part of your ticket, or any of your funds in our possession.

13.5 Customs Inspection

If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.

13.6 Security Inspection

You must allow Governments airport officials, other Carriers or us to carry out screening of you or your baggage.

If you are denied entry into any country, you will be responsible to reimburse any fine, penalty or charge assessed against us by the Government concerned and any detention costs we are charged, for transporting you from that country and other costs we reasonably pay or are asked to pay. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.