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Rules on conduct aboard aircraft

Find the rules on the conduct to have aboard aircraft.

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 11.1 Unaccepted Behaviour on the Aircraft

If, while you are on board the aircraft, we reasonably believe that you have:

  • put the aircraft, or any person in it, in danger;
  • interfered with the crew in carrying out their duties;
  • failed to obey the instructions of the crew;
  • committed a criminal offence;
  • consumed drugs or excess alcohol;
  • made a hoax bomb threat;
  • threatened, abused or insulted the crew or other passengers;
  • assaulted or acted in a disorderly way towards the crew or other passengers; or
  • behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers;

    We may take measures we think reasonable to prevent you continuing your behaviour.

    When the aircraft lands, we may decide to:
  • make you leave the aircraft;
  • refuse to carry you for any period of time we deem fit.
  • Report the incident on board the aircraft to the Police.

If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.

11.2 Electronic Devices

For safety reasons, we may not allow you aboard the aircraft to use electronic equipment devices, including mobile telephones, laptop computers, portable recorders, portable radios, CD players, MP3 cassette electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.