How do I change my personal details such as address, phone number, e-mail, etc. ?
You can update your profile online by clicking here. You can alternatively make written request to Airmate Ltd either by fax (+230) 202 3230 or post (10th Floor, Wing A, Cyber Tower 1, Ebene). Envelopes should be marked "Kestrelflyer" on the top-right corner.
As a Kestrelflyer Elite (Gold) card holder which lounges may I use ?
Our network designated lounges can be used when travelling on Air Mauritius.
Can somebody else use my Kestrelflyer card when travelling on Air Mauritius ?
No. Kestrelflyer cards are personal and non-transferable.
What should I do if my card is lost or stolen ?
You should notify the Customer Loyalty Centre. An administration fee of €10 will be charged for replacement of misplaced / lost cards.