1. Balancing connectivity with relaxation

The contemporary traveller is ever more sophisticated and knowledgeable about technology, so it’s essential for hospitality providers to keep abreast of the latest trends and guest expectations.

But in a destination like Mauritius, the winners will be the hoteliers who can adapt quickly to customers’ ever-changing connectivity needs, while remaining mindful of those whose sole purpose for visiting is to literally and figuratively ‘unplug’ – a dual focus well understood by Xavier Harel, Ebusiness Manager for Constance Hotels & Resorts.

“In the hospitality sector, we’re all more connected than ever,” Xavier says. “We live in a wired society where any customer experience has the potential to re-emerge on Facebook or as a blog post. Many guests expect a good internet connection in the same way they expected a telephone 20 years ago.”

“On the other hand, we’ve noticed more and more guests want to start a digital detox during their holiday, leaving behind their ‘online lives’ to be more present in the simplest moments. The challenge for us is to satisfy these opposing needs.”

2. A seamless experience

At Angsana Balaclava, providing seamless connectivity to those who require it is an integral part of the brand’s overall philosophy. Free and fast wi-fi is available in both common areas and bedrooms, with the network more than able to satisfy the multiple demands of its guests.

Bedrooms at Angsana are designed to accommodate all types of equipment from smart phones and iPods to tablets and laptops, and come fully equipped with both sound system and interactive TV, capable of relaying welcoming notes and other information in the guest’s native language.

And let’s not forget the important role technology plays behind the scenes, offering peace of mind in everything from the coding of room keys to online booking.

3. Introducing virtual butlers

LUX* Resorts are pushing the boundaries of how hotels use technology. With the introduction of the new LUX* Valet, guests can plan a whole range of holiday experiences – from a simple cocktail to an entire day’s sightseeing – at the swipe of a screen.

Dubbed the ‘modern traveller’s personal Jeeves’, the LUX* Valet is a customised app which lives on a mini iPad in every bedroom, providing instant information on products and services and allowing immediate interactive bookings. What’s more, it’s always available, speaks a multitude of languages and is always flawlessly helpful and polite!

LUX* Valet is now up and running in all guest rooms, suites and villas at LUX* Belle Mare and LUX* Le Morne, rolling out to LUX* Grande Gaube by May 2014.

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