The rise of the luxury travel concierge
An upward trend in the global economy has seen the return of uninhibited extravagance in the world of luxury travel. In fact, according to online industry publication Travel Market Report, travel agents are reporting sales figures well in excess of where they were before the recession.
One notable trend has been a marked rise in the number of people engaging with luxury concierge services, who are able to organise a mind-boggling array of money-can’t-buy experiences for their affluent clients. From short notice dining reservations in just-opened venues, to front row theatre seats or private museum tours, these exclusive services can often be the difference between a ‘standard’ luxury vacation and a truly remarkable one.
As a destination best known for its world class resorts and experiences, we in Mauritius have a deep and nuanced understanding of the luxury travel market and its clients. And one Mauritian organisation – the destination management company Solis Indian Ocean – has a long and proud pedigree in this arena, with more than 40 years experience delivering a quality service to discerning visitors.
Whether you’re here on vacation or visiting the island for work, Solis can take care of all your arrangements and special requests, from organising airport transfers and on the ground itineraries, to advising on sightseeing possibilities or providing round the clock assistance in multiple languages. It’s no surprise the company has a gained a strong reputation as one the island’s top providers of leisure and business travel solutions.
The launch of S Club
Now, in light of the continued surge in luxury travel bookings, Solis have launched a brand new offering – S Club by Solis – for those who require the kind of personal concierge service only available to a select few.
As we have written about before in our feature on how luxury holidays are changing, it is no longer enough to offer a status symbol-driven approach to high net worth clients. Yes, the quality of accommodation, spa, golf and dining options remains as relevant as ever, but today’s luxury travellers expect this as standard. What’s more important are things that are less tangible – and harder to get right – like service, authenticity and exclusivity.
Most of all, luxury travellers are seeking experiences which allow them to discover the real essence of a destination: meaningful encounters with local people, access to events or off-radar attractions not normally on the tourist trail, or fully personalised activities with expert guides who understand their needs.
S Club can cater for all these demands and more. The entire concept was designed to act as a passport to a bespoke Mauritius experience that would be time-consuming and difficult – if not impossible – to organise on your own.
The premium concierge service kicks in before you’ve even left home, with one dedicated team at your service to undertake pre-arrival checks and advise on special events taking place during your stay such as festivals, exhibitions and sporting competitions. If you need to organise a private event or à la carte incentive trip, or simply need a meeting venue for a large group, the team of Solis in-house ambassadors will take care of all these requirements too.
When you arrive you’ll receive a VIP welcome from dedicated S Club agents, with fast track escorting to your vehicle for an air-conditioned transfer. You’ll also enjoy one touch, 24 hour access to the S Club service during your stay.
Best of all, Solis are genuine experts on Mauritius, with the access and knowledge to make your holiday wishes come true.
If you’re culinarily-inclined, your trip can be tailored to include everything from the island’s finest dining destinations to its best seafood beach shacks and street food stands. You can learn to cook Mauritian cuisine in a local resident’s home or wander through the fruit and vegetable markets of Port Louis and Mahebourg with a knowledgeable guide.
If adventure activities and exploration are more your thing, let Solis organise a morning of big game fishing or whale watching followed by a private offshore island excursion. You can even take an offbeat tour of lesser travelled roads on a Harley Davidson or book a private hike, kitesurfing lesson or helicopter tour. Your itinerary will be created to offer maximum interest and flexibility, with a focus on helping you discover what Mauritians usually keep as closely-guarded secrets.
Ready to enjoy the most personalised travel experience of your life? Book your flight to Mauritius with Air Mauritius and visit Solis for more information on how to turn your holiday into something extraordinary.
Photos: Solis Indian Ocean