UNUTILISED TICKETS DUE TO CANCELLATION OF FLIGHTS IMPACTED BY COVID-19
AIR MAURITIUS (ADMINISTRATORS APPOINTED)
Administrators of Air Mauritius Ltd have been appointed with the primary objective of rescuing the company or as much of its business as is possible. The airline industry faces unprecedented issues with flight restrictions and lockdowns all over the world, including Mauritius. These are events which are beyond anyone’s control.
In the course of the administration, the Administrators, are under legal obligations. They cannot simply repay certain persons in preference to others. There is an orderly process provided for in the law as to how these matters are dealt with.
Passengers who have either purchased their tickets directly, or through travel agencies, and have not been able to travel are invited to opt for the following:
- extend the ticket for the period of 2 years from the original departure date
Tickets bought through a travel agency
If you have purchased your ticket through a travel agency and you wish to apply for one of the above options, please contact your travel agent to assist you.
Opting for Refund
For any passengers who nevertheless insist on a refund, are invited to file a claim with the Administrators for the face value of their existing ticket. This will then (subject to rules relating to proofs of debt) be considered together with the other debts of the company.
A proposal will be made in relation to these amounts as part of the restructuring plan of the Company, when this is put to the general body of creditors in the coming months.
- Download the Claim form & instructions on how to file your claims.
- Claims should be filed via the dedicated email address, [email protected]
