Air MAURITIUS

En

Choose your location

baner_image

Worldwide Offices UK

How can we help ?

RESERVATIONS

COMPLAINTS & FEEDBACK ON A RECENT FLIGHT 

MAKING A CLAIM & ALTERNATIVE DISPUTE RESOLUTION 

FOR LOST AND FOUND ITEMS/BAGGAGE ON BOARD 

AGENCY TRADE SUPPORT

GROUP TRAVEL (MEETING, INCENTIVES, CONVENTIONS & EXHIBITIONS) 

 

RESERVATIONS

Contact our 24/7 Reservation team at reservations_mru@airmauritius.com.
For Internet Sales/Telephone Sales & General Enquiries 
Tel: 0207 434 4375 or Tel: 0207 660 0062 (Monday to Sunday -24 hours- 00h00-23h59) 

COMPLAINTS & FEEDBACK ON A RECENT FLIGHT 

We’re sorry our services did not meet your expectations. We’d really like to hear from you - please complete our online form or email us at customerservice@airmauritius.com.  Please allow us enough time to respond. Please note, in accordance with our Conditions of Carriage Air Mauritius cannot accept claims and complaints submitted by third parties.

MAKING A CLAIM & ALTERNATIVE DISPUTE RESOLUTION 

Rest assured we are here to help you, Air Mauritius customer complaints are handled by our Customer Relations team. If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to AviationADR who is approved by the Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. You will need to refer your complaint to the Aviation ADR Scheme within 12 months of our final response, their contact details are as follows: 

AviationADR
12 – 14 Walker Avenue
Stratford Office Village
Wolverton Mill T: 0203 540 8063
Milton Keynes E: Aviation@cdrl.org.uk 
MK12 5TW W: www.cdrl.org.uk 

The European Commission also provides a platform for Online Dispute Resolution (ODR). The platform can be found under http://ec.europa.eu/consumers/odr/

FOR LOST AND FOUND ITEMS/BAGGAGE ON BOARD 

Any lost items that are found on board an aircraft are handed to the lost property team at the arrival airport. Please contact our airport team giving the following information: 

  • name 
  • date of travel 
  • flight number 
  • seat number (if applicable) 
  • item description 
  • contact telephone number 

AGENCY TRADE SUPPORT

Please contact our Sales Support team at uksales@airmauritius.com.
For Corporate queries, Fares, ACM/ADM disputes, Ticketing authority and general Agency Sales enquiries.
Tel: 0208 834 5800 (Monday to Friday 0900-1730. For assistance outside these hours, please contact Air Mauritius Service Centre open 24/7on 0207 660 0062) 
Fax: 020 8995 8274 
For Reservation enquiries / Medical advice & clearance please email ukreservations@airmauritius.com 

We have recently moved to a new office at :
AIR MAURITIUS (Town Office)
Profile West
950 Great West Road
Brentford
TW8 9ES

Our main telephone and email addresses remain unchanged.
 Thank you for your continued support. 

GROUP TRAVEL (MEETING, INCENTIVES, CONVENTIONS & EXHIBITIONS) 

10 or more people Travelling? 
Please contact your nearest Travel Agency or our dedicated Group Specialist Sales Team at ukgroups@airmauritius.com.