Cargo About Us Our Mission Our Quality Policy Core Objectives

Cargo About Us As an integral part of Air Mauritius business, much emphasis is laid on the sustained development and enhancement of cargo transportation. Investment in wide bodied long range A340 and A330 aircraft is proof of our continued and expanded commitment to air cargo transportation. Some Facts & Figures Cargo revenue represents about 15% of the company turnover Air Mauritius serves 24 destinations on 4 continents Over 80 weekly flights on wide-bodied aircraft The purpose-built automated Cargo Terminal at SSR International Airport fully caters for the existing exports and transit traffic and can accommodate a further 25 percent growth. Separate storage rooms are available for perishables, dangerous goods, vulnerable and valuable freight. Besides the Terminal houses, both the Handling Agents & Customs offices are of added value in the fast and efficient handling of all shipments. The strategic location of Mauritius, coupled with its outstanding handling facilities, make it a major transit hub for Africa and the Indian Ocean Islands. As a move forward, Air Mauritius has recently invested in modern infrastructure and in state-of-the-art equipment to accommodate and facilitate transshipment of cargo traffic. At Air Mauritius, we offer a seamless logistics value-chain to our customers, for instance enabling ramp-to-ramp transfer at international standard within 90 minutes. ‘Sita Cargowise’, one of the best automated computer cargo systems, is used to ensure that real time information is available to our customers at all times. This computerised system provides the following facilities: bookings, airway bill data capture, rating, ULD management and tracking of consignments. Our Mission To create shareholder value by contributing significantly towards the profitability of Air Mauritius through the sustainable and efficient development of our cargo business, which is primarily based on the optimum utilisation of belly capacity. In doing so, we shall ensure that our processes are streamlined and our employees are always empowered to deliver highly reliable, cost-effective and innovative solutions that exceed our customers’ and partner’s expectations.

Our Quality Policy Our MK Cargo Quality policy, in alignment with the Corporate Quality Policy, is to continuously create value for the organization through delivery of excellent quality services to all our cargo stakeholders so as not only to meet but indeed to exceed their expectations. MK Cargo Department shall be committed to: Enticing customer loyalty through continuous delivery of efficient, secure and reliable services within a trustworthy relationship based on a customer centric and partnership approach Fostering superior innovation and improving through the continuous streamlining of business processes in order to respond effectively and efficiently to market requirements Consistently promoting professionalism, integrity and quick decision making within a healthy working environment based on commitment and empowerment of all employees working as one team and always sharing experience, information and knowledge in view to achieve excellence Optimising shareholders value through enhanced yield management of our belly-cargo capacity complemented with network extension through partnership with other carriers Building strong relationship and always collaborating closely with other partners in the value chain so that our customers get the highest standard level of service Our Core Objectives MK Cargo core objectives are to: Set up and ensure solid air transportation links between Mauritius and the various countries with which Mauritius trades Ensure the carriage of exports/imports products and other manufactured goods to their markets within their respective time frame Develop and support the local Industry Function on a commercially sound efficient and viable basis Optimize our aircraft capacity with the optimum possible yield cargo Build up the necessary cargo management expertise for future growth Act as catalyst to help in the introduction of new products , innovations and services in the range of MK products Maximize customers’ satisfaction and create loyalty Conceptualise and communicate the corporate goals Create high levels of quality in all our products Position MK to capitalize on the opportunities of the industry and to upgrade the standard of service we provide to our customers