covid-19: a safe journey with air mauritius
Air Mauritius has never compromised on safety which has always been our topmost priority. In these unprecedented times, our focus is even more on the health & safety of our customers and of our personnel.
While we wait for better days ahead, we are planning for the gradual restart of our operations and have adapted our services to offer you a safe journey with us.
As the national airline of the Republic of Mauritius, we are all the more aware of our national responsibility. While Mauritius is on lockdown, we continue to operate flights for the repatriation of our citizens and for the transport of medical equipment and supplies.
We wish to reassure you of our readiness to fly our passengers safely to their destination. All the necessary sanitary and other precautionary measures are being taken in accordance with recommendations from our government, health authorities, the World Health Organisation (WHO), civil aviation authorities, the International Civil Aviation Organisation (ICAO), the International Air Transport Association (IATA) and other aviation partners.
These are a list of precautionary measures being taken for ensuring a safe journey with Air Mauritius.
Your travel plans
- We are offering exceptional flexibility in case you would like to adjust your travel plans. More information here.
- We have also drawn an important checklist for you to prepare for flying with us.
Air Mauritius staff
All our staff are aware of health and safety measures being taken at different stages of your journey. Our frontliners will be equipped with Personal Protective Equipment (PPE) and have been trained and briefed about the latest hygiene and cleaning protocols.
Our cabin crew are briefed on the latest updates about health and safety measures. Cabin crew will be subjected to temperature screening before and after each flight, and equipped with PPE during the flight. They will minimise contact time with travelling customers.
2019
- Air Mauritius is certified as a 4-Star Airline by rating agency Skytrax for the quality of our onboard product and service across both aircraft and cabin service operations as well as its airport service standards. The 4-Star status places Air Mauritius in the league consisting of not more than 40 Best Airlines in the world.
- Skytrax has ranked Air Mauritius as the number 3 airline in Africa at the World Airline Awards at Le Bourget on 20 June 2019.
- The national airline of Mauritius was also ranked among the 10 most improved airlines in the world by Skytrax at the same event.
- At the World Travel Awards held in Mauritius on 1 June 2019, Air Mauritius won Awards in the following categories:
- Indian Ocean’s Leading Airline 2019*
- Indian Ocean’s Leading Airline – Business Class 2019
- Indian Ocean’s Leading Airline Brand 2019
- Indian Ocean’s Leading Cabin Crew 2019
- Indian Ocean’s Leading Airport Lounge 2019 - The Amédée Maingard Lounge
* The national Airline of Mauritius has been recognised as the Indian Ocean’s Leading Airline as many as 14 times in the last 17 years.
- Skytrax ranked Air Mauritius as the 3rd Best Airline in Africa.
- Air Mauritius was featured among Skytrax’s Top 10 Most Improved Airlines in the World.
- World Travel Awards 2018 - Air Mauritius won in 5 different categories:
- Indian Ocean’s Leading Airline 2018
- Indian Ocean’s Leading Airline – Business Class 2018
- Indian Ocean’s Leading Airline Brand 2018
- Indian Ocean’s Leading Cabin Crew 2018
- Indian Ocean’s Leading Airport Lounge 2018 - The Amédée Maingard Lounge
2017
- ‘Amedee Maingard Lounge’,Winner of the ‘Indian Ocean Leading Airport Lounge’ at the World Travel Awards.
- Winner of the ‘Indian Ocean Leading Airline, Economy Class’ at the World Travel Awards
- ‘Amedee Maingard Lounge’, Winner of the ‘ Indian Ocean Leading Airport Lounge’ at the World Travel Awards.
- Air Mauritius is Certified as a 4-Star Airline for the quality of its
Onboard product and staff service, and the Air Mauritius home base Airport service by Skytrax. - Runner Up in the category ‘Best Airline in Africa’ by Skytrax.
- Runner Up in the category ‘Best Airline Service Staff in Africa’ by Skytrax.
- Air Mauritius was also ranked among the ‘Top 10 Most Improved Airlines in the World’ by Skytrax.
- Winner of the ‘Indian Ocean Leading Airline’ category at the 21st World Travel Awards for the 10th time.
- ‘Amedee Maingard Lounge’, Winner of the ‘Indian Ocean Leading Airline Lounge’ at the 21st World Travel Awards.
- Wins under the ‘Indian Ocean Leading Airline' category at the 20th World Travel Awards.
- Wins under the ‘Indian Ocean Leading Airline' category at the 19th World Travel Awards.
- Wins under the ‘Indian Ocean Leading Airline' category at the 18th World Travel Awards.
- Changi Airline Award for the Top Airline by Passenger Growth (Africa).
- Silver Award for Best Airline at Virgin Holidays Awards.
- Wins under the ‘Indian Ocean Leading Airline' category at the 17th World Travel Awards.
- Best African Airline 2010 Award at the Hospitality India & Explore the World 6th Annual International Awards.
- Gold Award in the Best Airline category from Virgin Holidays, UK.
- Aviation Week: Leading Niche Airline.
- Wins under the ‘Indian Ocean Leading Airline' category at the 16th World Travel Awards.
- Among top 5 airlines for cargo growth in Singapore.
- Wins under the ‘Indian Ocean Leading Airline' category at the 15th World Travel Awards.
2007
- IATA Operational Safety Audit (IOSA) Certification award.
- Certification Audit of In-Flight services department for ISO 9001.
- Nomination in the ‘Best Airline based in Africa’ category in the 25th OAG Airline of the Year Awards.
- Nomination in the ‘Best Airline International – Online’ category in Australia’s National Travel Industry Awards for Excellence.
- Wins under the ‘Indian Ocean Leading Airline’ category at the 14th World Travel Awards.
2006
- External Customer Service Award.
- Wins under the ‘Indian Ocean Leading Airline' category at the 13th World Travel Awards.
- Wins ‘Best Airline to the Indian Ocean’ by UK travel trade magazine ‘Selling Long Haul’.
- Wins under the ‘Indian Ocean Leading Airline' category at the 12th World Travel Awards.
- Ground Operations Department certified to ISO 9002 Standard.
