Please note that we do not entertain claims made by a third party on behalf of a customer.
If your flight was booked through a travel agent or another airline, please contact them.
If your flight was booked with Air Mauritius, submit your claim
DELAYS AND CANCELLATION
You are happy with our service, or wish to make a suggestion, please tell us about it.
Your baggage has been delayed
- Track progress of your bag here
- If your baggage is not located within 48 hours, please submit your claim here. Make sure to describe the content of your missing baggage as precisely as possible.
- Alternatively, you can write to us on [email protected]
Your bag has been damaged
Your baggage is lost.
- If your baggage is not located within 21 days following your flight, submit your claim here.