Please note that we do not entertain claims made by a third party on behalf of a customer.
If your flight was booked through a travel agent or another airline, please contact them.
If your flight was booked with Air Mauritius, submit your claim
You are happy with our service, or wish to make a suggestion, please tell us about it.
Your baggage has been delayed
- Track progress of your bag here
- If your baggage is not located within 48 hours, please submit your claim here. Make sure to describe the content of your missing baggage as precisely as possible.
- Alternatively, you can write to us on [email protected]
Your bag has been damaged
Your baggage is lost.
- If your baggage is not located within 21 days following your flight, submit your claim here.