TICKET REFUND

If your flight was booked through a travel agent or another airline, please contact them.

If your flight was booked with Air Mauritius, submit your claim

KESTRELFYLER

Contact our Kestrelflyer team

DELAYS AND CANCELLATION

I wish to make a claim for a past flight

I have concerns about my future flight

COMPLIMENTS/OTHER CONCERNS

You are happy with our service, or wish to make a suggestion, please tell us about it.

BAGGAGE

Your baggage has been delayed

• Track progress of your bag here
• If your baggage is not located within 48 hours, please submit your claim here. Make sure to describe the content of your missing baggage as precisely as possible.
• Alternatively, you can write to us on [email protected]

Your bag has been damaged

• Submit claim

Your baggage is lost. 

• If your baggage is not located within 21 days following your flight, submit your claim here.