- Conditions of carriage
Conditions of carriage
Passengers aged 60 and above may book online and email supporting documents to email@example.com or fax them on +230 466 9014. Tickets will be issued within 72 hours through our Call Centre + 230 2077575. Check all eligibility criteria.
Students aged between 15 and 29 years may book online and email supporting documents to mailto: firstname.lastname@example.org or fax them on +230 466 9014. Tickets will be issued within 72 hours through our Call Centre + 230 2077575. Check all eligibility criteria.
You cannot book Seniors or Students online for departures less than 4 days from now. Please contact us for your booking.
Booking must include at least 1 Adult
You are allowed 1 infant per adult
You are not allowed to add other types of passengers to senior bookings. Please create separate bookings for Seniors.
You are not allowed to add other types of passengers to student bookings. Please create separate bookings for Students.
- Manage Booking
- Flight Status
(All Times Local) * Arrival on Next Day
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- Fares, Taxes, Fees and Charges
- Check-In Boarding
- Refusal and Limitation of Carriage
- Schedules, Delays, Cancellation of Flights
- Conduct Aboard Aircraft
- Arrangement for Additional Services
- Administrative Formalities
- Successive Carriers
- Liability for Damage
- Time Limitations on Claims and Actions
- Other Conditions
Conditions of carriage
IATA Recommendations and Mauritian and international legislation requires the carrier to notify all passengers of the conditions that are applied in issuing the contract ticket relating to the transportation of the passenger and his baggage.
“We”, “our”, “ourselves” and “us” mean Air Mauritius Limited. “You”, “your” and “yourself’” means any person, holding a ticket, who is to be carried or is carried on an aircraft except members of the crew (see also the definition of passenger).
“Agreed stopping places” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
“Airline designator code” means the two or three letters or the letter and number which identify particular air carriers.
“Authorised agent” means a passenger sales agent or a general sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
“Baggage” means your personal property accompanying you on your flight. Unless otherwise specified, it consists of both your Checked and Unchecked baggage.
“Baggage check” means those parts of your Ticket which relate to the carriage of your Checked Baggage.
“Baggage identification tag” means a document we issue to identify your Checked Baggage.
“Carrier” means an air carrier other than us, those airline designator codes appears on your Ticket or on a Conjunction Ticket.
“Carrier regulations” means rules other than these conditions, published by Carrier and in effect on date of ticket issue, governing carriage of passengers and/or baggage.
“Checked baggage” means Baggage which we have taken into our custody and for which we have issued a Baggage Check. (Checked baggage travels in the hold of the aircraft).
“Check-in deadline” means the time limit we have set (or another carrier has set) by which you must have completed check in formalities and received your boarding pass.
“Conditions of contract” means those statements contained in or delivered with your Ticket or Itinerary and Receipt, identified as such and which incorporate by reference, these Conditions Carriage and other notices.
“Conjunction ticket” means a Ticket issued to you in conjunction with another Ticket which together constitute a single contract of carriage.
“Convention” means whichever of the following instruments are applicable:
- the convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929, (hereinafter referred to as the Warsaw Convention);
- the Warsaw Convention as amended at The Hague on 28 September 1955;
- the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975);
- the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975);
- the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975);
- The Guadalajara Supplementary Convention (1961)
- The Tokyo Convention (1963)
- The Montreal Convention (1999)
“Coupon” means both a paper Flight Coupon and an Electronic Coupon, each of which entitles the passenger named on it to travel on the particular flight mentioned on it.
(a) death of, wounding of, bodily injury to a Passenger arising out of or in connecting with carriage on flight we operate or in the operation of embarking or disembarking,
(b) loss, partial loss or other damage to baggage arising out or in connection with carriage on flight we operate.
“Days” means all seven days of the week. For the purpose of notification, the day upon which notice is dispatched shall not be counted. For purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight is commenced shall not be counted.
“Electronic coupon” means an electronic flight coupon for an electronic ticket held in our database.
“Electronic ticket” means the Itinerary and Receipt, electronic coupons and any boarding document we have issued to you.
“Flight coupon” means that part of the Ticket that bears the notation “good for passage” printed on it or in the case of an Electronic Ticket, the Electronic Coupon. The flight coupon indicates the places of departure and the places of destination between which you are entitled to be carried.
“Force majeure” means unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised by us.
“Itinerary and receipt” means a document or documents we or our authorised agents issue on paper, by fax, by e-mail or deliver electronically to Passengers travelling with Electronic Tickets, containing the Passenger’s name, flight information and a receipt.
“Passenger” means any person, holding a valid ticket who is carried or who is to be on an aircraft except members of the crew (see also definition for “you”, “your” and “yourself”).
“Passenger coupon” or “Passenger receipt” means that part of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.
“SDR” means Special Drawing Rights as defined by the International Monetary Fund.
“Stopover” means a schedule stop on your journey, at a point between the place of departure and the places of destination.
“Tariff” means the published fares, charge and related Conditions of Carriage of an airline which have been filed, where required, with the appropriate authorities.
“Ticket” means either the document called “Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by us or on our behalf by an authorised agent.
“Unchecked baggage” means any of your baggage other than your Checked Baggage. (You carry your unchecked baggage with you on to the aircraft).
“Validity period” means the period for which your ticket is valid.
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