Global consulting company and service education experts UP! Your Service have published a feature detailing how Air Mauritius became a world class airline in just 24 months, achieving the coveted Skytrax 4 Star rating in the process. Sharing how our 7 Step Plan helped to inspire 2,500 team members to new heights, Ron Kaufman’s blog post explains how customer service was improved at every step of the passenger journey, including reservations, check-in, arrivals and on board.