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Stay connected! Log onto Wi-Fi using your device and stay entertained throughout your flight.


Catch up with your loved ones and friends, get some work done, or just surf the Internet up in the air on the way to your destination.

We are pleased to inform you that Wi-Fi is free for Business class passengers and KestrelFlyer Gold members.

To access the service, choose the Promo Code option on the Wi-Fi portal and enter the 8-letter Wi-Fi access code already provided to you. If you don’t have the code, you can retrieve it from this link using your Ticket Number, Flight Number and Flight Date.

How to retrieve your Promo Code

* Please note that the Wi-Fi service is available on selected Airbus A330-900neo and A350-900 aircraft and is being gradually rolled out to other aircraft in our fleet. 


WiFi chat plan


Price Plans

Plan namePrice*Fair Usage Policy*
Start (1-hour)USD 9.9575 MB
Classic (3-hour)USD 14.95150 MB
Premium (Full Flight)USD 19.95

300 MB  

*Subject to change without prior notice.

How to connect in three simple steps:








After the aircraft has reached an altitude of 10,000 feet:

  1. Ensure your device is in Airplane Mode or Flight Mode, then enable Wi-Fi. 
  2. Connect to the 'MK_Inflight' Wi-Fi network.
  3. Open your browser to be directed to our Wi-Fi portal. 

Voila! You’re now connected!


Onboard Connectivity

While we strive for an optimum connectivity experience, the following factors, some beyond our control, may affect the overall experience: 

  • Network Availability and Speed:

Please note that you can connect only once the plane has reached an altitude of around 10,000 feet, usually up to 20 minutes after take-off. Likewise, the connection is unavailable at around the same altitude, when the plane is about to land. 

The data for onboard connection is transmitted via a slower wireless signal to satellites orbiting the earth approximately 22,000 miles from the earth’s surface, which then bounces back down to the land-based exchange. Therefore, internet access onboard is significantly slower than the high-speed connection normally experienced on land. 

  • Bandwidth:

To help your data last longer, please refrain from using data-intensive applications such as video streaming. For this reason, we request your understanding on aspects such as software updates being disabled onboard.

  •  Coverage:

While we endeavour to ensure that Inflight Wi-Fi is normally available while the aircraft is in the cruise phase during your flight, we cannot guarantee that it will be uninterrupted or error free during the course of your flight. Since the use of Inflight Wi-Fi is subject to regulatory approval in the airspace above each country, depending on the particular flight path, there may be some temporary suspension. The service will be restored when the aircraft leaves that airspace.

This map outlines the coverage area:












  • System failure and others:

Note that access to Inflight Wi-Fi may also be suspended temporarily and without notice in the case of system failure, or for other reasons beyond our control.

Our cabin crew is pleased to assist you with optimising your Wi-Fi experience. Please turn to them in case you face any issues, but do take note the availability and quality of internet service is not within their control.