NEWS RELEASE - 01 April 2020 AIR MAURITIUS NEW REBOOKING FACILITIES
AIR MAURITIUS NEW REBOOKING FACILITIES
Air Mauritius has suspended all international commercial flights until 30 April 2020, in response to the outbreak of Covid-19 and the travel restrictions to Mauritius and most destinations to which it operates.
In order to enable passengers better plan their future travel, flexible rebooking facilities will apply for holders of Air Mauritius tickets issued on or before 31 May 2020.
Regardless of conditions of the original booking, all penalty fees will be waived for passengers who wish to change their travel dates.
For passengers who do not have a firm date for future travel
For tickets issued for the period up to 31 March 2020:
Passengers who are not sure when they wish to travel, may claim a voucher worth the price of their ticket plus a 10% bonus on the fare (excluding travel taxes). This voucher will be valid for a period of 24 months and enable the passenger (or a person to whom he/she wishes to transfer the voucher) purchase a ticket for future travel.
After 24 months full refund at original ticket value may be granted if the passenger requests same.
The 10% bonus is also valid for vouchers that have already been issued.
For tickets issued for the period between 01 April to 31 May 2020:
Passengers who wish to cancel their trip may claim a voucher worth the price of their ticket which will be valid for a period of 12 months.For both periods no penalty fee is applicable. Passengers who opt for a monetary refund instead, will be charged an amount under the cancellation rules as specified.
Our Call Centre will remain at your service seven days a week from 08h00 to 20h00 on +230 207 7575 or via email at email@example.com.
Please channel your request through your travel agent if you have not booked directly with us.
We regret inconveniences caused due to these exceptional circumstances. We will be back soon, and are looking forward to welcoming you again on our flights.