Worldwide Offices UK
Contact Us

How can we help?

General Enquiries and Booking
For general information enquiries about our schedules and service, to make a booking or any Internet Sales questions please contact our Reservations Team who are ready to help and are available 24/7

Email: reservations_mru@airmauritius.com

Call: : 0207 434 4375 or 0207 660 0062 (Monday to Sunday -24 hours- 00h00-23h59)

Feedback on a recent flight




Customer Claims and Complaints

Claims and complaints are handled by our Customer Relations team. Please submit them directly to Air Mauritius at customerservice@airmauritius.com and allow us enough time to respond.

Please note, in accordance with our Conditions of Carriage Air Mauritius cannot accept claims and complaints submitted by third parties.

Making a Claim & Alternative Dispute Resolution
Rest assured we are here to help you, Air Mauritius customer complaints are handled by our Customer Relations team. If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to AviationADR who is approved by the Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. You will need to refer your complaint to the Aviation ADR Scheme within 12 months of our final response, their contact details are as follows:

AviationADR
12 – 14 Walker Avenue
Stratford Office Village
Wolverton Mill T: 0203 540 8063
Milton Keynes E: Aviation@cdrl.org.uk
MK12 5TW W: www.cdrl.org.uk

The European Commission also provides a platform for Online Dispute Resolution (ODR). The platform can be found under http://ec.europa.eu/consumers/odr/

For lost and found items/baggage on board
Any lost items that are found on board an aircraft are handed to the lost property team at the arrival airport. Please contact our airport team giving the following information:
name
date of travel
flight number
seat number (if applicable)
item description
contact telephone number

Agency Trade Support
Please contact our Sales Support team at uksales@airmauritius.com
For Corporate queries, Fares, ACM/ADM disputes, Ticketing authority and general Agency Sales enquiries

Tel: 0208 834 5800 (Monday to Friday 0900-1730. For assistance outside these hours, please contact Air Mauritius Service Centre open 24/7on 0207 660 0062)
Fax: 020 8995 8274
For Reservation enquiries / Medical advice & clearance please email ukreservations@airmauritius.com

We are moving to a new office.. but not too far!

From Wednesday 29th May, our temporary new home will be:

Air Mauritius,
6th floor, Vantage London,
Great West Road,
Brentford,
TW8 9AG.

Our main telephone and email addresses remain unchanged.

Our current location in Chiswick Place, Gunnesbury will be closed to facilitate the relocation from Tuesday 28th May at 16h30.

We will resume business at our temporary address on Wednesday 29th May at 09h00.

Our permanent address will be advised in due course.

Please allow us some time to respond to any queries you may have during this time whilst we settle in.

Thank you for your continued support.

Group Travel (Meeting, Incentives, Conventions & Exhibitions)
10 or more people Travelling?
Please contact your nearest Travel Agency or our dedicated Group Specialist Sales Team at ukgroups@airmauritius.com


LONDON HEATHROW OFFICE (Airport Office)

Room 2502 A,
Terminal Four
London Heathrow, Airport
Middlesex TW6 3YG,
Tel: (44) 208-897-3545
Fax: (44) 208 745 0776


CARGO OFFICES


Air Logistics Networks
Cargo Terminal 4
East Midlands Airport
Castle Donington
Derby
DE74 2SA
Tel: + 44 208750 2420
Mobile: + 44 7713506614
Email: AirMauritius@airlogistics.co.uk
Office hours: 0900-1800 Monday through Friday // 0900-1300 Saturday through Sunday


Useful contact: London Heathrow airport
http://www.heathrow.com/