Feedback and Enquiries
If you have a question, suggestion, concern or compliment, log in here.
Please check with the financial institution which has issued your card, and try again. If the problem still persists, please revert back to us at firstname.lastname@example.org..
It could be that the transaction is being processed and this is taking some time. DO NOT hit the Back or Forward button on your browser. Please wait for a few minutes.
If the problem persists, this could be due to the following:
1: There might be some connectivity issue at your place; our suggestion is that you try again a bit later.
2: The problem may arise when you are redirected to the issuing bank’s website for the card authentication. Please contact your bank in order to find out why.
There are 2 possible causes for this:
1: If you have been redirected to the Air Mauritius page via another website, try going directly to the Air Mauritius website using this link: www.airmauritius.com and book directly from there.
2: Your credit card type may not be one of the accepted cards. Note that Visa and Mastercard are accepted in all markets.
How many miles do I earn when I fly a specific sector?
I have a kestrelflyer red card. What benefits am I entitled to?
I have a kestrelflyer silver card. What benefits am I entitled to?
I have a kestrelflyer gold card. What benefits am I entitled to?
How much additional baggage do I get with my kestrelflyer card?
I wish to use my miles to get a free ticket. How many miles do I need?
I wish to buy excess luggage using my miles. How many miles do I need?
How many miles are required for upgrading to business class?
How do I redeem my kestrelflyer miles for excess luggage, upgrade or obtaining a free ticket?
I am short of miles and would like to use the Cash & Miles facility to get a free ticket. What should I do ?
Step 1: Search
Enter the Origin, Destination, Flights dates, Travel class, Passenger Type (Adult, Child, Infant), Number of passengers.
Click on Search.
Step 2: Flights
Choose the travel dates / tariffs that best suit your needs.
Step 3: Review
Check if you have rightly selected your flights. This screen also shows the total amount payable for all passengers, inclusive of taxes and surcharges.
Step 4: Travelers
Enter passenger name, date of birth (applicable for infant), email address, telephone number, frequent flyer number (if any).
Specify seat and meal requests for each leg in your trip, if desired.
Step 5: Purchase
Enter credit card details to proceed with payment.
Step 6: Reservation
You can view the booking confirmation on screen.
Your ticket(s) will be sent to you on the email address provided in step 4.
You have successfully completed your booking.
You can go to <Manage Booking> to update your contact details or buy ancillaries (Excess Baggage, Exit Seat, etc.) anytime before your flight.
The documentation needed vary according to the type of passenger you are (student, senior citizen, unaccompanied minor, etc), the regulations that apply at your destination, etc. Learn more.
On the Air Mauritius website, go to Manage Booking, enter your Booking Reference (PNR Number) and Surname, and click on Search.
>Your booking details will be retrieved. On this screen, you have the possibility to modify your contact details and buy Extra Services, e.g. Excess Baggage, Exit Seats, etc.
Payment methods will depend on the country of residence that you have selected when making your booking.
The standard payment options available for all countries are Debit and Credit Cards. Cards accepted are:
- Visa, Mastercard, Maestro, American Express, Dinners Club, JCB.
Additionally, if you wish to have more time to think before making your payment, you may opt for the ‘Time To Think’ option, and pay within 72 hours.
Residents of Mauritius also have the Pay Later option that allows them to make their booking online and then pay at an Air Mauritius office or through the Contact Centre.
Students and Senior Citizens residing in Mauritius can book online and send their supporting documents on email@example.com or fax them on +230 466 9014. They can then pay and have their tickets issued within 72 hours either at our ticket offices or through our Contact Centre on +230 207 7575.
Since we have different payment options from different countries, we would ask that you check during the booking process what payment options are given to you. If your desired payment option is not shown, it may not be available for the country of residence you have chosen.
Air Mauritius Contact Centre or our local office will contact you in case of any change to your flight. It is important to include in your reservations a telephone number and an email address on which we can communicate with you. To verify that your contact details have been correctly captured in your booking, go to <Manage Booking> on the Air Mauritius website.
Exit seats are available for sale on a first-come first-served basis, subject to availability.
They can be booked at the time that you are creating your online booking or under <Manage Booking> after you have purchased your ticket. Alternatively, exit seats can be bought at the airport, or at any of our ticketing offices, or through our Contact Centre.
As Passengers opting for exit seats, please ensure that you meet the criteria for exit seat allocation.
For more information, please visit our Special Assistance section.
You can book online for up to nine (9) passengers, including all adults and children in your travelling party.
For more than 9 passengers travelling together on the same flights and dates, please contact our group desk. To receive pricing regarding group fare, travel agents and individual tour leaders are requested to email our Group desk: firstname.lastname@example.org.
Passengers between 5 and 14 years old may travel alone as Unaccompanied Minors (UM) on our flights. However, UMs are not allowed to travel on flights that are not operated by Air Mauritius for travel to Paris and via Paris. The above restriction equally applies to our airline partners.
Guardians must inform Air Mauritius of UM at the time the flight is booked and fill out the necessary documentation.
Note that bookings for UMs cannot be made online. Please contact us for your reservations.
Air Mauritius offers services to assist persons with reduced mobility at the airport. Special arrangements may be made for passengers with other disabilities. In the event that we must escort a passenger, we will need to be informed at least 72 hours before departure.
If you paid for your ticket online by credit or debit card, and confirmed that you have been charged but did not receive your e-ticket via email, please contact us either by e-mail email@example.com or on +230 207 7575, and provide details on the transaction, so that it can be traced.
Please send your request with your booking reference (PNR) details to firstname.lastname@example.org. Note that cancellation rules will apply, and your ticket may not be refundable..
Unfortunately unaccompanied minors are unable to be accommodated on Virgin Australia flights with interline connections on Air Mauritius. Passengers requiring medical assistance should contact Virgin Australia directly to confirm.
Air Mauritius is able to assist passengers relating to Air Mauritius disrupted flights only; please refer to our terms and conditions of carriage listed on our website.
Virgin Australia will only be able to get a passenger to his final destination relating to the Virgin Australia sector of the Air Mauritius/Virgin Australia through ticket. Virgin Australia will not cover any missed international flights. Please refer to Virgin Australia’s terms and conditions of carriage listed on its website. www.virginaustralia.com
A passenger is unable to utilise his/her frequent flyer points towards an Air Mauritius/Virgin Australia through ticket. If a passenger wants to utilise his/her points then he/she will need to make his/her booking directly with Virgin Australia and baggage will not be through checked.
Virgin Australia will honour the Air Mauritius standard 30kg allowance for economy class and 40kg for business class passengers. Additional allowances for infants, students, sporting equipment and Kestrelflyer members will not apply. Please refer to our website for our checked baggage allowances.
If a passenger holds two separate tickets e.g. one ticket with Air Mauritius and one ticket with Virgin Australia then his/her baggage will not be through checked to his/her final destination.
For those passengers who hold a single through Air Mauritius/Virgin Australia ticket, baggage will be through checked to their final destination. Virgin Australia will issue a silver transfer wallet to passengers. The transfer wallet will need to be handed to the Air Mauritius check-in representative at the Perth International Airport so that the passengers' through checked baggages can be recorded and any excess baggage charged accordingly if applicable.
Baggage is unable to be through checked from Mauritius to Melbourne, Sydney or other Australian cities. Passengers must clear customs and immigration at Perth Airport’s International terminal before taking their baggage to the Virgin Australia check-in counter at Perth Airport’s Domestic terminal.
Passengers will be charged separately by Virgin Australia and Air Mauritius for their respective flights. Excess for Virgin Australia flights is payable at the Virgin Australia domestic check-in counter and excess for Air Mauritius flights is payable at the Air Mauritius check-in counter at Perth Airport International terminal.
Check this page for information on applicable excess baggage rate by Air Mauritius.
Virgin Australia applies the piece concept for excess luggage on its flights. Each passenger is entitled to up to 9 pieces of excess luggage weighing up to 23 kgs each. Excess baggage is charged at 40 AUD for the first piece, 100 AUD for two pieces, 160 AUD for three pieces and 120 AUD per piece for four to nine pieces.
Virgin Australia payment for excess baggage can be made at the Virgin Australia check-in counter at the relevant domestic airport of departure or by calling the Virgin Australia Guest Services Centre on 13 67 89. For passengers calling outside Australia the Virgin Australia Guest Services Centre can be contacted on +61 7 3295 2296.
Air Mauritius students and Kestrelflyer members have to pay for their Virgin Australia excess baggage in the same manner as a commercial passenger either at the domestic airport or by contacting the Guest Services Centre via telephone.
Any individual piece of excess luggage exceeding the maximum weight of 32 kgs will not be accepted at check-in. Passengers with luggage exceeding the maximum weight or check-in measurement requirements will be requested to look for freight forwarding options. Please contact the Virgin Australia Guest Services Centre if you are unsure of whether your luggage measurements meet the Virgin Australia specifications for the aircraft type you are flying on, e.g. surfboards & kite surfing equipment have different specifications depending on what aircraft type you are flying on.
For more information please refer to the Virgin Australia and Air Mauritius websites for up to date excess baggage rates and baggage policy specifications.
Passengers will need to check-in for their Virgin Australia flight domestically to obtain their first boarding pass and then check-in for their Air Mauritius flight at the Perth International Airport to receive their second boarding pass. No passenger can be through checked-in in either direction.
No, however it is advisable that passengers with onward connections to Mauritius and beyond pack their carry-on luggage in line with their international flight requirements. This will save re-packing in Perth and ensure compliance with restrictions so that LAGs are not confiscated by authorities. Please refer to the Air Mauritius website link following for more information.
Every State and territory has specific quarantine requirements detailing items that are allowed to be taken across the borders. Restrictions apply to the movement within Australia of various fruits, vegetables, plants and animals. Disposal bins are available at the domestic arrival area of the Perth Airport. For more information you can refer to the following website. www.quarnatinedomestic.com.au
Complimentary food and beverages will be provided on all flights between Melbourne, Sydney, Brisbane and Perth. Alcoholic beverages are provided complimentary after midday. When travelling on other routes to/from Perth meals are not provided in economy class, they will only be provided in business class.
On Airbus A330 aircraft in-flight entertainment is complimentary and headsets are provided free of charge. On other aircrafts in-flight entertainment will not be provided on Virgin Australia in economy class unless the passenger pays on board and the aircraft has in-flight entertainment facility. Passengers will receive access to in-flight entertainment when travelling with Virgin Australia in business class irrespective of the aircraft type.
A wedding dress can be taken on board a Virgin Australia flight providing it complies with Virgin Australia carry-on luggage limits of 7kg’s and the dress can fit and then be stowed in an overhead locker.
>Internet check-in is available from 30 hours up to 2 hours* before your flight's departure.
Departure from Mumbai: passenger can check-in online anytime from 30 hours up to 4 hours before flight departure.
Operational exigencies may temporarily cause Internet check-in to be disabled for a particular flight. We apologize for the inconvenience and kindly request you to try again later or to check in at the airport.
All flights operated by Air Mauritius.
All flights operated by Air France departing from Mauritius and Paris only.
Please check the list of airports where Internet Check-in is applicable on Air Mauritius flights.
For Mauritius airport, all passengers must report to the dedicated Airport e-Services Check In Counter at least 1 hour before departure for inter-island flights (Reunion and Rodrigues) and at least 2 hours for International flights. For other airports, passengers with hand luggage only can proceed directly to the boarding gate.
When you are traveling with hand baggage only: you are requested to be at your departure gate at the indicated boarding time noted on your boarding pass. For Mauritius airport, passenger will have to present themselves at the e-Services check-in counter. If passenger is not present at the time of closure of boarding gate, Air Mauritius reserves the right to accept passengers on the flight. Please refer to our conditions of carriage.
An e-ticket is an acronym for electronic ticket. It is a digital ticket that is stored in our reservation system, for which confirmation is granted electronically instead of by a paper ticket.
An e-ticket number is a specific number, printed on your e-ticket confirmation. It mostly consists of 13 digits. In case of a 14-digits e-ticket number, please use the first 13 digits.
Your e-ticket number is printed on your e-ticket confirmation. The e-ticket number is a 14-digit number; please use the first 13 digits.
If you have reserved an e-ticket via a travel agent and you have not received an e-ticket number and/or booking number, we recommend that you contact your travel agent to get your e-ticket number and/or booking number.
You receive a booking reference code once you have made a booking and it consists of 6 digits and/or letters. You can find this code on your booking confirmation. A booking code is also known as a confirmation code or reservation number.
A flight number is the number of a booked flight. This number can be found on your (e)-ticket confirmation and consists of two letters and three/four numbers (e.g. MK 034).
You have a group reservation of 10 or more persons.
When traveling with an infant (younger than 2 years).
Unaccompanied minors: a child aged 5 to 12 who is not accompanied by a person aged 15 or older in the same booking.
Passengers who have chosen for assistance and are not accompanied by a person aged 15 or older in the same booking.
Your airport of departure does not have Internet check-in facilities.
If your reservation includes a return flight within 24 hours from the departure time of your first flight, you are offered the opportunity to check in for your return flight as well.
A frequent flyer number is a loyalty membership number. You can check your number on your Miles statement or on your frequent flyer card. For any query on the kestrelflyer programme, click here
For legal reasons you should be in the possession of a valid passport / visa needed for your destination. Therefore when you check in for one or more travel companions, you should also confirm that they possess valid passports and visa needed for their destination.
You can change seats for yourself and your travel companions during Internet check-in by using the "Change" function on the "Select Seat" screen.
If you have already selected your seat at the time of reservation, you can check or change your seat.
Seats are available according to the seat map showed. As long as you are on the "Select Seat" screen you are able to change your seat. However as per our conditions of carriage, Air Mauritius does not guarantee that you will get the seat chosen.
As long as you are in the "Select Seat" screen, you are able to change your seat. However as per our conditions of carriage, Air Mauritius does not guarantee that you will get the seat chosen.
The availability of seats differs per flight, aircraft type, destination, flight date and carrier. There are occasional instances in which operational exigencies do not show available seats on Internet check-in. We apologize for the inconvenience and we kindly request you to collect your seat number at the airport.
Depending on the facilities offered at your airport of departure you can print the following:
Boarding pass: this printed document is your boarding pass. Please bring along this document to the airport. Some airports do not allow printing this document at home. In that case you are kindly requested to collect your boarding pass at the airport.
Confirmation document: this document shows a confirmation of your Internet check-in process and is offered when you are not allowed to print your boarding pass. You are kindly requested to collect your boarding pass at the airport.
Trip Summary: this document shows details of your booked journey. This document is not mandatory but you are requested to retain the printed copy for presentation at the airports that may require it.
Internet check-in is available at the majority of airports; however, due to immigration, security or airport restrictions some airports do not have this facility. For instance, passengers checking in online on flights departing from Mumbai to Mauritius cannot print their boarding passes; they need to have it issued at the check-in counters. Likewise, passengers departing from Antananarivo need to collect their boarding passes at airport counters even if they have a printed boarding pass.
If due to unavoidable circumstances you were not able to print out your own boarding pass or you forgot it, please note the following times:
Domestic flights: Contact the check-in counter at least 1 hour before departure.
International flights: Contact the check-in counter at least 2 hours before departure.
If you have completed the check-in process online and need to change your flight plans, kindly contact us on +230 6033030 prior to the flight departure for your check-in to be cancelled or call your local Air Mauritius contacts at the airport.
If your journey consists of 2 or more flights, you may have the option to check-in on the onward flights provided that those flights are already open for online check-in in the respective airline system. This is referred to as Through Check-In.
The Air Mauritius UpgradeNow is a service that gives the opportunity to upgrade to a higher class of service by making an offer at a price level that would be deemed acceptable by Air Mauritius. Economy Class passengers may upgrade to Premium Economy or Business Class, whereas Premium Economy passengers may upgrade to Business Class.
You can make an offer on the Air Mauritius website at www.airmauritius.com in 3 simple and easy steps:
Enter your reservation number (PNR) and your last name, as shown on your ticket.
Enter the price which you are willing to pay for the upgrade on your selected flight.
Provide the details of your debit or credit card which will be charged only if we accept your offer.
A confirmation email will be sent to you to confirm your offer.
Note that if there are other passengers on the same reservation, you will be deemed to have made an offer for all passengers, and your offer price will be multiplied by the corresponding number of passengers.
You can also ask your travel agent to make the offer on your behalf, but you may be subject to a service fee charged separately by your travel agent for the service rendered.
Yes. You will get the same service as a premium class passenger, such as priority check-in, extra baggage allowance, extra Kestrelflyer miles, lounge access, etc. Additionally, all special service requests already made will be transferred when you are upgraded, including special meals.
You may go directly to our website as from the next day after purchasing your ticket to check your eligibility for an upgrade and make your offer. Alternatively, at 14 days before departure, we will invite you via email to make an offer. Please ensure that you provide your email address when making your reservation.
You may not be eligible if:
- You do not yet have a ticket
- You are travelling with an Infant
- You are travelling with a group of more than 9 persons on the same reservation
- Your reservation is not yet confirmed
- Your flight is less than 3 days from now (72 hours).
- Your flight is not operated by Air Mauritius or Air France
You can make an offer only for Air Mauritius flights with an Air Mauritius flight number originating from or departing to Mauritius, and operated either by Air Mauritius or our partner Air France.
Yes. You can make offers for multiple flight segments. You will receive separate email notifications for each flight segment.
An offer can be made as from the next day after purchasing your ticket and up to 3 days (72 hours) before departure. You may change or cancel your offer up to 3 days (72 hours) before departure as long as we have not yet processed your offer. Note, however, that we may accept your offer at any time after you have made your offer, in which case you will not be able to change or cancel your offer.
We will process your offer, and make a decision no later than 2 days before departure. You will be notified by email as to whether your offer has been accepted or not.
No. The fare conditions for your ticket will remain the same as per the original fare that you purchased, in terms of cancelation fee, re-booking fee, minimum and maximum stay, and other conditions.
Yes. Note, however, that your offer amount will not be refunded and you may be subject to an additional charge for changing or cancelling your original ticket, as per the fare conditions applicable to your original ticket.
Yes. If Air Mauritius has to cancel your upgrade for any reason and is not able to transfer your upgrade to another flight, you will be refunded for the upgrade and the refund will be made to the card that was used to pay for the upgrade. You will be returned to your original class of service with the corresponding service levels, but with no guarantee that the original seat number will still be available.