Guidelines for disabled and less mobile customers to prepare for their next travel
Reduced Mobility

Air Mauritius has developed these guidelines for your safety and well-being which are our topmost priority. The guidelines will help you to prepare for your trip so that we can welcome you on board comfortably and conveniently.

How to prepare for your trip

You may have to travel with a companion for safety. Safety is a priority for Air Mauritius. The travel companion’s role will be to assist you in the case of an emergency, particularly in the case of aircraft evacuation.

In order to travel without a companion, you must be able to:
Open your safety belt
Getting and putting on your life-jacket
Putting on your oxygen mask without help
Understand and apply safety instructions
Eat, Drink by yourself
Take or administer medication
Help yourself in the restroom

Note to travel companions
It is mandatory that the passenger travels with a companion, if

the passenger has a severe mental disability that prevents him or her from understanding and applying safety instructions.
the passenger is both blind and deaf, thereby preventing the possibility of communication with the crew.
the passenger has a motor-based disability that physically prevents him or her from participating in an evacuation. A travel companion is mandatory for most paraplegics and quadriplegics, in case the passenger needs help on board and is not self-reliant.
A disabled or reduced-mobility child can travel alone as an unaccompanied child if:
     o he or she is physically capable of participating in an aircraft evacuation,
     o he or she is able to understand and apply safety instructions.
A travel companion must meet the following requirements:
     o he or she must be an able-bodied person
     o he or she must be over the age of 18
     o he or she must be familiar with the passenger’s reduced mobility condition & requirements
     o he or she must not be taking care of a disabled or reduced-mobility passenger while also taking care of a child under the age of 12 or another disabled or reduced-mobility passenger.

Medical clearance delivered by Air Mauritius is mandatory only if you require help with eating, drinking, taking or administering medication, restroom assistance, or other personal assistance. It is important to ascertain the kind of assistance you will require at the airport and on board while you are making your reservations

Depending on your needs or condition, Air Mauritius can arrange for wheelchair assistance for you to:
get around at the airport,
proceed to check-in for yourself, your baggage and any mobility devices,
proceed to the aircraft,
board and get seated on board,
exit the aircraft,
retrieve your baggage and mobility devices,
leave the airport.

In all airports within the European Union, this assistance is under the responsibility of airport management, in accordance with the European Ruling 1107/2006.

Air Mauritius recommends that you arrive at the airport 2 hours before your flight departure.
You can check in online or at the airport, either at the: check-in counter or on Self-Service Kiosks.

Beyond the baggage allowance associated with your ticket, you can transport the following in the hold at no extra cost:

2 personal mobility devices (collapsible wheelchairs, folding wheelchairs, a pair of crutches and walking frames.)
an additional baggage item whose weight cannot exceed 23 kg for your medical equipment.

In the cabin*, you may transport a single hand baggage item whose weight does not exceed 7 Kg and whose dimensions do not exceed 55 x 35 x 25 cm. We handle your baggage starting at check-in. It will be affixed with a specific label to facilitate its identification.
* applies to economy class travel

If you are traveling in a wheelchair or have requested individual assistance, Air Mauritius offers you priority boarding whenever possible. Priority boarding enables you to get seated comfortably, before the arrival of the other passengers. The cabin crew members will also give you a personal welcome, relaying all of the useful information required to make your flight as safe and as pleasant as possible.

You may select your seat at the level of booking or check-in excluding exit seats. To facilitate seating disabled or reduced-mobility passengers, most seats are equipped with foldable armrests.

All of our A340-300 and A330-200 aircraft are equipped with an onboard wheelchair enabling you to move about easily during the flight.

Our staff will be informed of your presence on board and will assist you to make your trip as comfortable and pleasant as possible.

Our cabin crew members will help you with:

Setting up the wheelchair and ensure it is safe by checking the locking device
Lock the wheels and steady the wheelchair while you transfer from your seat to the wheelchair and vice-versa
Secure the straps and unlock the wheels after you have been seated on the wheelchair
Move the wheelchair along the aisle of the aircraft

However, this assistance excludes help with eating, drinking, taking or administering medication, being lifted, restroom assistance, or other personal assistance. If you need help with these, we recommend that you travel with a companion.

If you cannot use the onboard wheelchair due to your disability, please inform us at the time of booking.

Air Mauritius will transport your wheelchair or personal mobility device (manual or electric) at no extra cost. While there is no size or weight limit, it is possible that certain airports lack the necessary means for boarding or exiting the aircraft.

To best arrange for the transport of your devices, we strongly recommend that you book no less than 72 hours before your departure.

We will take every precaution to avoid any damages.

If your wheelchair is manual: In most airports, you can keep it with you up to the aircraft opening or boarding gate if access to the aircraft is not direct via a walkway. Your manual wheelchair may also be delivered to you as soon as you exit the aircraft or enter the terminal. If you have a long waiting time for your connecting flight, you can reclaim your wheelchair. In other cases, you will receive assistance during your stopover. If you have specific needs for assistance, please indicate them during booking. We also ask that you please specify the type of wheelchair, its dimensions, its weight, as well as whether it is foldable. This will help us prepare for its transport in the best possible conditions.

If your wheelchair is electric: Regardless of the kind of electric wheelchair, as a general rule, you must check it in as baggage. You will not be able to reclaim it during a long stopover nor upon exiting the aircraft. Your electric wheelchair will be returned to you at baggage delivery.

In addition, we strongly recommend that you make your electric wheelchair transport request no less than 72 hours before your flight. If you do not pre-notify, transportation may be declined if your wheelchair’s battery type does not allow for safe transport.

Safety rules regarding wheelchair batteries

All batteries pose electrical hazards and some batteries are classified as “Dangerous Goods”. Consequently, there are strict procedures regarding handling.

The battery must be disconnected and the battery terminals insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair or mobility aid.

Wheel chairs/mobility aids with gels type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuits.

Your battery-powered wheelchair will not be through-checked onto other carriers’ services unless confirmation is received that they will accept the wheelchair for transportation on their flights.

Transport conditions for batteries.

The battery may remain attached to the wheelchair or mobility device if it is well affixed.
The terminals need not be disconnected if they are already inside of a cell case or isolated (to avoid any short circuits).
The motor is disengaged.

In addition to your wheelchair Air Mauritius will also transport the following:

Devices for supporting limbs etc.
Any other specialised equipment to support passengers with reduced mobility.

To make your trip as comfortable as possible, we request that you leave the aircraft after all the other passengers. If you are arriving after a long-haul flight, your baggage and wheelchair (if this has been placed in the hold), as well as a second personal mobility device if necessary, will receive priority delivery.