YOUR Special Assistance
Special needs
During their travel, passengers may have special needs related to their health, age, diet, or other factors. Please find some information on the most frequent cases.

Medical cases

Should your health condition require special attention at boarding, deplaning, or during flight, you must indicate this at the time you book your flight. For your safety, we may seek medical clearance from our doctor if we have doubts about your ability to travel. In this case, a Medical Certificate of Fitness for Air Travel (MEDIF) must be filled in by your attending physician and signed by the airline doctor.

Passengers who are required to fill in a MEDIF form will not be able to purchase their ticket online. Please contact your nearest Air Mauritius office. for your booking.

If you need to carry medical equipment on board such as incubators, respirators, nebulizers, or ventilators, please note that special conditions apply and that a request must be made to Air Mauritius at least 72 hours before departure. Check the list of medical equipment that are accepted on our flights.

Please also note that non-autonomous passengers must be accompanied by an able-bodied person capable of assisting them with their physiological needs during the flight.

Medical items stored on board

Air Mauritius may store personal medical equipment upon a passenger's request. This is entirely at the discretion of Air Mauritius, who will not be held liable. Passengers will need to fill in a discharge sheet and have it signed by a crew member.

Please note that :

Medical items cannot be biological samples or be of such nature or conditioning as to pose a hazard to people or to other items.
Medical items must satisfy Dangerous Goods Regulations (DGR) for cabin carriage.

Special meals

Special meals to meet medical or religious requirements can be ordered by passengers who cannot take the standard menu offered. It is recommended that you request your special meals when you book your flight, at least 24 hours before departure while a 48 hours advance notice is required for kosher meals (KSML).

GROUP BOOKINGS

Group fare is quoted for a minimum of 10 adults travelling together on the same flights.
Travel agents and individual tour leaders must send their requests for group fare via email to your local Air Mauritius office.
Our Group desk will then get in touch with you with the quotes.
For further details, please contact your local Air Mauritius office.

A TRAVEL TIP FROM AIR MAURITIUS

Whether you'd like to sit in a window, aisle or exit seat, in the front, the back, or in the middle of the plane, please note that you have the option of selecting your seat on any Air Mauritius flight at the time you book your flight, even if you're traveling in Economy Class. However, we reserve the right to assign you a different seat without prior notice if it is unavailable.

Expectant mothers

Expectant mothers with normal pregnancies may travel on Air Mauritius up until their 28th week of pregnancy, unless otherwise advised by their doctors. For pregnancies beyond 28 weeks or for pregnancies with complications, you need to fill in a Medical Certificate of Fitness for Air Travel. Click here for the appropriate form. This form must be duly signed by a registered gynaecologist / obstetrician and submitted for approval by the airline's medical doctor. Please also note that some authorities (for example, Malaysian authorities) refuse entry to foreign women with advanced pregnancies beyond six months, except if they are in transit for less than 72 hours, with no extensions allowed.

Passengers travelling with children

If you booked a seat for your child, you may bring an inflight bed/ legrest extension (e.g. BedBox, Fly Tot, 1st Class Kid Travel Pillow, Plane Pal). Such device is allowed as long as it is not attached directly to the seat. Inflight bed/ legrest extensions that are attached to the seat (e.g. Fly LegsUp or FlyeBaby) are not permitted.

Safety being our top priority, the following will be applicable to the inflight bed/legrest extension :

Must be packed and securely stowed in the overhead compartment or under the seat in front during taxi, take-off and landing or when instructed by the crew
Cannot be used at the emergency exit rows ,aisle or middle seats .
Must be used only at a window seat.
Must not interfere with or prevent the seat in front from reclining
Cannot be combined so as to allow two or more convertible inflight beds to occupy several seats

Also, please make sure your child’s head is pointing towards the tail of the aircraft, in order to be able to use the safety belt properly.

If your child is under two years of age, he or she must be removed from the inflight bed/legrest, and secured with an infant seatbelt whenever the seatbelt sign is switched on.

Please read our conditions of use of Child Restraint Devices (CRD) onboard.

Unaccompanied minors

Passengers between 5 and 14 years old may travel alone as Unaccompanied Minors (UM) on our flights. However,UMs are not allowed to travel on flights that are not operated by Air Mauritius for travel to Paris and via Paris. The above restriction applies equally to our interline and code share partner.

Guardians must inform Air Mauritius of UM at the time the flight is booked and fill out the necessary documentation. A service fee may apply.

Unaccompanied minor aged between 5 to 14 years cannot purchase tickets online due to documents that must be submitted. Please contact your nearest Air Mauritius office for your booking.

Passengers travelling with infants


Guidelines for using a Child Restraint Device (Car seat, Child harness)

Infants

Infants may travel without a medical clearance after the first week.

For your infant's comfort, there are cots available on international flights. Due to the limited number of cots available onboard, please ensure you request one while booking your flight. Your request will only be confirmed at check-in.

Please note that our baby cots can accommodate infants up to 12 months old, and/or weighing up to 11 kg, and up to 74 cm tall, depending on whichever condition is more restrictive.

Use of Child Restraint Devices (CRD) on board

You may use a Child Restraint Device which includes car seats or upper torso harnesses for your infant/ child on flights operated by Air Mauritius. Please inform us at the time of booking or contact us for more information.

Note: Not available in Business cabin and on Reunion and Rodrigues flights. For codeshare flights operated by partner airlines, acceptance will be in accordance with the partner airlines’ rules. For medical or reduced mobility cases requiring special seats, please contact our reservations agents.

Please read below conditions carefully for using a Child Restraint Device (CRD) on board our aircraft:

Please inform us of your intention to use a CRD on board the flight at the time of booking.
You will be required to reserve a seat if you wish to use a car seat for an infant of up to 24 months.
The CRD should be marked/ labeled that is certified for use on an aircraft by a National Aviation Authority and/or meet any of the following standards:
- European Aviation Safety Agency (EASA) ETSO-C100b
- Federal Aviation Administration (FAA) TSO-C100, TSO-C100a, TSO-C100b, or TSO-C100c
- European Safety Standard requirements of ECE Regulation 44
- United States Federal Motor Vehicle Safety Standard FMVSS 213
- Australia/New Zealand Standard (AS/NZS) 1754
If the CRD does not meet the above requirements, it may be refused in cabin and may be checked as luggage
We accept car seats of a maximum external seat width of 17 inches/43 cm on our Europe flights. For other routes, the external seat width of the car seat should not exceed 16 inches/40.6 cm.
The Child Harness may be used for children of 1 year and older weighing 22 to 44 pounds and up to 40 inch tall.
Car seats are not permitted on our Reunion and Rodrigues flights or in Business Class.
You should ensure that your infant’s/child’s weight and height are in conformity with the manufacturer’s specifications and you should install the car seat as per manufacturer’s instructions. The condition of the CRD and its installation will be under your responsibility.
For safety reasons, you will be allocated a suitable window seat for your infant’s/child’s CRD.
Two infants may travel with an adult provided one of the two infants is over 12 months and is able to sit in a car seat approved for use on our aircraft. In such case, please inform us while booking your flight or contact us for more information.
You will be required to sign a form of indemnity at Check-in.

Stroller

Your infant’s/ child’s stroller will be taken at the gate prior to boarding to be checked-in, and will not be kept in cabin. It will be delivered to you on arrival at aircraft door, except for flights to Paris. At Paris-CDG, the stroller will be delivered in the arrival hall for arriving customers. However, customers with a connecting flight in Paris will be required to check-in the stroller as a normal baggage from the point of origin to the final destination.

MORE INFORMATION

For more information concerning your flight, please feel free to consult our Conditions of Carriage or contact your local Air Mauritius office.