Sustainability Report
About Us
Air Mauritius has fulfilled the mission of bridging Mauritius to the world for nearly half a century now. Consistently committed to the safety of its passengers and to service excellence, the Company has thrived and preserved its position as market leader in Mauritius.

The airline is one of the largest companies of the island in terms of turnover and is a leading employer, providing for around 2,700 Mauritian jobs. As a responsible Company, Air Mauritius maintains a strong relationship with its stakeholders as well as with the community at large.

Looking beyond Corporate Social Responsibility, Air Mauritius’ commitment to sustainable development aims at creating shared value for the community as it pursues its business objectives.

Partnering the tourism industry

As the national airline of Mauritius, Air Mauritius shares common strategic objectives with the country and its economic partners. It supports several economic sectors, mainly the tourism industry.

Europe remains the main market for the industry, but in recent years, the airline embarked on a strategy to rebalance growth to other high potential destinations in Asia and Africa. It flies to 6 destinations in Africa and 4 destinations in India. The airline has recently started to develop the Chinese market and currently operates to Hong Kong, Beijing, Shanghai, Chengdu and soon to Guangzhou.

Air Mauritius also spares no effort in promoting the Mauritius destination with special offers on several routes. It also supports destination promotion and facilitates trade partners when they travel overseas to attend trade fairs.

Territorial continuity

Air Mauritius has participated in the development of Rodrigues for over 40 years now by connecting the island to mainland Mauritius and the rest of the world. The special programme introduced in August 2009, to encourage Mauritians to visit the island has contributed immensely to the growth of tourism in Rodrigues. This program complements the active participation of Air Mauritius in the promotion of the Rodrigues destination.

Residents of Rodrigues also benefit from special air fare packages and Air Mauritius provides assistance for medical emergencies and transportation of medical items to and from Mauritius.

In June 2016, Air Mauritius will take delivery of a new ATR72 which will reinforce operations on Rodrigues.

Amédée Maingard Foundation

Through the Amédée Maingard Foundation, Air Mauritius supports high potential Mauritian students, usually first ranking students, in Tourism and Hospitality Management courses at the University of Mauritius, the University of Technology and the Ecole Hotêlière Sir Gaëtan Duval.

The foundation pays for their course fees and grants them a monthly stipend during the entire duration of their Degree or Diploma programmes.


Air Mauritius empathises with fellow Mauritian citizens when travelling overseas for medical assistance and offers discounted fares for medical treatments not available locally. This facility has also been extended to two accompanying relatives.

Leisure and sports

The Company helps national sporting talents develop their skills. It has a discounted ticket programme that helps athletes to travel abroad for training and for international competitions.

Air Mauritius supports the building of national image through the showcasing of Mauritius arts and culture in recognised forums worldwide. Local artists travelling abroad to give performances benefit from special discounts within a well-defined policy framework

Education and training

Air Mauritius strongly believes in the building of the human resource capital of the country. The Company assists students who travel abroad for further studies by allowing them a defined amount of excess luggage free of charge as well as special discounted student fares. Accompanying parents also benefit from special fares to attend graduation ceremonies.

Carbon Emission

In 2012, the European Union (EU) launched an emissions trading scheme (EU ETS) that intended to apply a carbon emission charge to airlines flying into and out of the Eurozone. Following international opposition, the EU reduced the coverage of the scheme to flights within the EU, and to allow time for the development of a global market-based approach by the International Civil Aviation Organisation (ICAO). In October 2013, the ICAO General Assembly agreed to develop a global market based measure by 2016. As a result of this progress at ICAO, the EU introduced a regulation to continue with EU ETS but restricted to intra-Europe flights until 2016.

Reductions of carbon emissions by the Air Transport Industry remain an important part of the EU’s overall 2030 greenhouse gas cut targets. The General Assembly of ICAO is being held in September/October 2016 and there is a pressing need to develop an offsetting system to achieve carbon neutral growth from 2020 onwards. This is evidenced by the public consultation about market-based measures to reduce climate change impact from air transport emissions.

The European Commission plans to release a report on actions to implement the global market-based measure for Air Transport including a proposal for regulation amending the EU ETS Directive to ensure the appropriate coverage of aviation activities. It should detail to which extent the EU Emissions Trading Scheme (EU ETS) should cover the currently exempted flights to and from airports outside Europe as from 2017. The exact content of the proposal will depend on developments at the ICAO assembly.

It is anticipated that the report will be adopted after the assembly in 2016. However, the revision of the EU ETS Directive can only be implemented with the consent of the Commission, the European Parliament and the European Council. Failing that, the EU ETS for aviation would cover flights departing from airports in the European Economic Area (EEA) and arriving to other airports in EEA or to third countries and, if not exempted through delegated legislation, incoming flights to airports in the EEA from third countries. Inclusion of both flights to and from third countries would largely increase the exposure of the majority of airlines, including Air Mauritius.

Under the French Competent Authority DGAC, Air Mauritius has voluntarily complied with the EU ETS since 2012 and continues to do so. Air Mauritius takes its environmental responsibilities seriously and intends to continue to improve its environmental efficiency and to minimise emissions.

Health and safety status

The financial year 2015/16 had been a challenging year for health and safety management at Air Mauritius with the pursuit to ensure compliance with local Occupational Safety & Health (OSH) and other applicable legislations while adhering to other standard OSH requirements.

The key OSH actions for the financial year 2015/16 were:

(i) Raising OSH awareness among employees
The Company has provided OSH awareness training to all Cabin Crew and Aircraft & Workshop maintenance staff at Technical Services Hangars including Ground Support Services hangars revolving around safety themes such as fire safety, noise at work, working at height, working in confined space, manual handling and inflight cabin safety. On the other hand, courses were run on ramp safety, human factors and Safety Management System for Ground Operations employees.

(ii) Undertaking a review of the OSH Risk Assessments
OSH risk assessments had been carried out and updated in line with requirements under the OSH Act 2005 and it is on-going based on review of legislations or organisation, technological and work-method changes.

(iii) Improving OSH Communication
On-time meetings of the Corporate Safety & Health Committee had been held regrouping management and employees for promoting the OSH cause at Air Mauritius. On the other hand, there had been set up and proper functioning of departmental Safety & Health Committees in almost all clusters for enabling OSH matters to be addressed at the business units’ level and allowing an enhanced participation of employees, supervisors and line managers in OSH matters. OSH working groups had been established in Inflight Services, Technical Services and Cabin Operations to handle specific OSH matters. Onsite walk the talk or tool box meetings had been conducted during routine visits of the health and safety practitioners.

Health and Safety Office has provided professional services to the Procurement Office, Transport Department and Facilities management Unit to ensure compliance with health and safety requirements for procurement of services and goods as well as for meeting OSH obligations from contractors.

(iv) Continuing OSH policies review and establishing new OSH policies
There had been a review of existing OSH policies while other health and safety policies and procedures had been established namely, the Students OSH Placement Policy, Contractors’ Policy, Drugs & Alcohol Management Policy, Injury Leave Policy, OSH Risk Assessment Policy, Personal Protective Equipment & Clothing Policy, Confined Space Policy and the Fire Evacuation Procedures.

(v) Improving and testing emergency preparedness plans
Ensuring that employees or visitors would be safe in the event of any adverse incident or emergency was one of the Company’s mandate. In line with this commitment, fire drills had been organised at the Airport (including at the Hangars), Head Office and Ebène while employees working at the Passengers Handling and Lounge were involved in airport emergency exercises. As part of the responsibility to safely evacuate sick and injured employees from airside, the Company has trained its first aiders on handling sick or injured employees using stretchers and blankets. Training materials and posters for sensitisation on ZIKA disease had already been prepared for dissemination to employees and posting in the Company Share Point. The Communicable Diseases Procedures have been updated with emergence of new communicable disease.

(vi) Promoting Health at workplace
Several health promotion interventions had been organised namely:
Talk on breast cancer
Talk on HIV AIDS
Nutritional talks
Non-Communicable Diseases Screening

On the other hand, mandatory medical examinations are on-going for employees who are required to undergo health surveillance.

(vii) Environmental Protection
In its endeavour to be an eco-friendly responsible organisation, Air Mauritius had continued its environmental protection programme by adopting safe disposal of unserviceable tyres, batteries, chemicals and used oils.

(viii) Accident and Incident Reporting
Air Mauritius had two accidents involving its employees leading to minor injury which were notifiable and reportable to the OSH enforcing agency during the financial year 2015/16. Moreover, two additional notifiable and reportable accidents were registered in the sites of the Company involving Airmate staff