Passengers with reduced mobility can look forward to a safe and comfortable journey on Air Mauritius. 

We provide special services to our passengers who are visually and hearing impaired. 

Passengers who are blind or who have severely impaired vision may be accepted without a medical certificate. Unaccompanied blind passengers will be escorted to/from the aircraft. It is important that customers who are temporarily visually impaired seek medical approval prior to travel. Unaccompanied hearing-impaired passengers will be given all the assistance required during checking and boarding. 

If you wish to take your guide dog, please ensure you include this in your request. Please note that guide dogs have to travel in the hold.

Let us know the type of assistance you need at least 72 hours before your flight. Please contact our 24/7 Reservation team at [email protected].  

We understand that some of our guests may benefit from traveling with a companion who can assist along the journey and in case of an emergency, particularly during aircraft evacuations.

Do you require a travel companion? Who can travel as a companion? Please read through our procedures and guidelines for travel companions.

We genuinely care about the well-being of disabled or reduced-mobility children, and we believe that, under specific conditions, they can travel unaccompanied with confidence. These conditions include:

• The child is physically capable of actively participating in an aircraft evacuation.

• The child can understand and follow safety instructions.

• The child can independently manage eating and drinking.

• The child doesn't require medication or assistance in the restroom.

It is essential to carefully assess whether a child needs a travel companion to ensure their safety and comfort throughout their journey. After all, your child's comfort and security are our joint priority.

Check our medical cases section for more information.

Click here.

We want to make your journey as comfortable as possible. For guests who require a wheelchair, please do observe the 72 hours notice period before your flight departure so that we can assist you in the best possible way.

Depending on your specific needs, we can arrange the following:

1. If you're unable to walk long distances but can use stairs and walk to your seat, please use the code WCHR when booking.

2. If you are unable to walk long distances or use stairs but can walk to your seat, please use the code WCHS when booking.

3. If you are entirely immobile (WCHC), we kindly request that guests in this category be accompanied by a travel companion who can assist with their physiological needs during the flight. In such cases, a Medical Certificate of Fitness for Air Travel (MEDIF) should be filled out by your attending physician and signed by the airline doctor.

For any questions or more information about wheelchair assistance, please do not hesitate to reach out to us via our Call Centre. Keep in mind that advance notice is crucial for us to make the necessary arrangements to ensure your comfort and safety.

Please follow the guidelines below to ensure a hassle-free journey:

1. We will transport your wheelchair or personal mobility device, whether it's manual or electric, or other assistive devices like canes, crutches, walkers, or mobility scooters as checked luggage at no extra cost. Please let us know all your requirements at the time of booking, but don't forget to inform us at least 72 hours before your flight ([email protected])

2. If your device is oversized or heavy, we strongly recommend to make prior arrangements with the relevant airport authorities.

3. For manual wheelchairs, in most airports, you can keep it with you up to the aircraft opening or boarding gate, provided there is no direct walkway to the aircraft. You may also have it delivered to you upon exiting the aircraft. If you have a lengthy stopover, you can reclaim your wheelchair, or we will provide assistance during your stopover. To help us ensure the best transport conditions, at the time of booking, please specify your wheelchair's type, dimensions, weight, and whether it is foldable.

4. If you are traveling with an electric wheelchair, please note that you will need to check it in as baggage. You will not be able to reclaim it during a long stopover or upon exiting the aircraft. You will have to collect your electric wheelchair at the baggage delivery point. We strongly recommend requesting electric wheelchair transport at least 72 hours before your flight ([email protected]).This is critical as otherwise there is a risk that we have to decline the transportation if your wheelchair's battery type does not allow for safe transport.

5. Guidelines for carriage of battery powered wheelchairs:

Please adhere to the following guidelines when transporting battery-powered wheelchairs to comply with safety regulations: 

• All battery-powered wheelchairs or other battery–powered mobility devices with batteries must be secured in an upright position.
• The battery must be disconnected, the battery terminals insulated to prevent accidental short circuits and the battery securely attached to the wheelchair or mobility aid. 
• Wheelchairs/mobility aids with gels type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuits.
• Wheelchairs powered by spillable batteries may be accepted provided that they are correctly handled, loaded and secured in an upright position.
• If the above provisions cannot be met, the spillable battery must be removed from the wheelchair and may only be accepted under the conditions detailed in the current issue of the IATA Dangerous Goods Regulations.

Read carefully the section on items allowed in checked baggage but prohibited in hand baggage for more information on how to pack and carry wheelchair batteries. 

We understand that travelling with reduced mobility might require some additional items to ensure your comfort and convenience. That is why Air Mauritius is pleased to provide generous baggage allowance in addition to the standard allowance.

Find out more here

Carry on baggage

Checked baggage

Medical cases

Contact us