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Conditions of carriage on baggage

Find below the conditions of carriage applicable on baggage.

Check baggage8.1 Free Baggage Allowance

You may carry some Baggage, free of charge. Your free baggage allowance will be shown on your ticket or in case of an electronic ticket, on your itinerary and receipt and will depend on our conditions and limitations applying at the time of the flight. You may request for further information from us or our from us or our authorised agents.

8.2 Excess Baggage

We may refuse to carry baggage in excess of the free baggage allowance. In the event that we accept your baggage, you will be required to pay a charge. These rates are available from us or our authorised agents upon request.

8.3 Items Unacceptable as Baggage

8.3.1 You must not carry the following in your Baggage:

  • Items which are likely to endanger the aircraft or persons or property on board the aircraft. These include the items specified in the International Civil Aviation Organisation (ICAO) Technical instructions for the safe Transport of Dangerous (IATA) Dangerous Goods Regulations, (a list of such item is available upon requests).
  • Items the carriage of which is prohibited by law.
  • Items the carriage of which is prohibited by us.
  • Items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape and character.
  • In deciding whether any item is unsuitable for carriage, we take the type of aircraft being used into account.

8.3.2 Firearms and Ammunition

Certain types of firearms and ammunition may be accepted as checked baggage and we will not allow you do take them into the aircraft cabin. You must ascertain you have all necessary documents for firearms and ammunition. If you do not, we may decide not to carry them.

You must communicate to us your intention to carry these types of firearms and ammunition in advance; at no rate less than 48 hours before departure.

All firearms carried as checked baggage must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition and firearms is subject to ICAO and IATA regulations.

8.3.3 Items you must not carry

You must not carry any item into the aircraft cabin if we tell you that we reasonably believed that it would affect the safety and security of the aircraft or any person in it.

Weapon such as antique toy or replica bows and arrows or similar weapons or firearms, swords, knives may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft.

You must not include in your checked baggage fragile or perishable items or items value such as: money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents.

If, despite being prohibited, any items referred in 8.3.1, 8.3.2 and 8.3.3 are included in your baggage, we shall not be responsible for any loss or damage to such items.

8.4 Rights to Refuse Carriage

We may refuse to accept baggage for carriage if we reasonably believed that it is not properly and securely packed in suitable containers.

8.5 Right of Search

For reasons of safety and security we may request that you permit a search and/or screen of your person and a search, screen or X-ray of your Baggage. If you are not available, your Baggage may be searched in your absence. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or screening causes Damage to you, or an X-ray or screening causes damage to your Baggage, we shall not be liable for such Damage unless it was caused exclusively by our wilful negligence.

8.6 Checked Baggage

8.6.1 When you check-in your baggage we will issue a Baggage Identification Tag for each piece of your Checked Baggage.

8.6.2 Your Checked Baggage must have your name affixed to it.

8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. If your Checked Baggage is carried on another flight we will deliver it to you, unless applicable law required you to be present for clearance.

8.6.4 Any single piece of baggage weighing more than 32kg will not be carried by us.

8.7 Unchecked Baggage

8.7.1 We have maximum dimensions and/or weight for Unchecked Baggage. Unchecked baggage carried into the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft.

If your unchecked Baggage is larger than the maximum dimensions or weight, or does not fit in the seat in front of you or in an enclosed storage compartment or is considered unsafe for any reason, it must be carried as Checked Baggage.

8.7.2 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 8.7.1 above, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.

8.8 Collection and Delivery of Checked Baggage

8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. If your Checked Baggage is not claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.

8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage.

8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.

8.9 Animals

If we agree to carry your animals, they will be carried subject to the following conditions:

8.9.1 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us.

8.9.2 If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate.

8.9.3 Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance, subject to conditions specified by us.

8.9.4 Unless carriage is subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal which we agreed to carry unless we have been grossly negligent.

We will have no liability in respect of any such animal because you do not have all the necessary exit, entry, health and other documents with respect to the animal's entry into or passage through any country, state or territory. The person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us because you did not have these documents.