Unaccompanied minors

We help you plan your child's trip and make sure he/she travels safely with us.

Is your child travelling alone? That’s very brave! We ensure a safe, enjoyable journey for our young travellers.

Discover our Unaccompanied Minors Service, designed to provide comfort and security. Review our policies and procedures for a smooth experience.

For our brave young travellers

Children aged between 5 and 14 years old can travel as an Unaccompanied Minor (UM) on flights operated by Air Mauritius only which means that they cannot fly as UM on flights operated by our interline or codeshare partners.

Let us know they are coming

Parents or guardians must notify Air Mauritius at the time of booking and fill out all necessary documentation.

Note that such tickets cannot be purchased online, please contact us for booking.

Adults need to:

Provide child's details during booking and ensure required travel documents have been provided.
Complete necessary forms and consent letters.
Before your child's departure, check the entry and stay formalities for minors.
Refer to the Passport and visa section for more information.

To ensure the safety of your child, we request that:

You or another person who is seeing off your child at the airport wait at the departure area until the flight has taken off.
As a parent or guardian, you ensure that your child is met at the destination.

We care about the safety of your little one, just as much as you do!

When your child is accepted as UM, we take full responsibility for them:

From the time you as a parent or guardian pass the child into the care of Air Mauritius at the airport of departure.

Until the child is handed over to the person meeting him/her at the airport of arrival.

We do our utmost to ensure that your child is closely supervised whilst in the care of Air Mauritius. Particular vigilance is exercised in the case of older children since we understand that such children may get distracted and wander off.

We also understand completely that younger children, especially those who are not used to be away from their parents, need a good deal of attention and understanding. As such, we ensure that your child is duly escorted to the aircraft and assisted through controls by an understanding and supportive staff member.

Adults need to:

Arrive early 3 hours before departure.
Bring required documents and ensure that all travel documents required for the whole journey are in order.
The UM Handling Advice Form is properly filled in and signed, together with a proof of identity.
Inform staff of UM status.
Wait until the flight takes off before leaving the airport

On our part, our staff will:

Review all these documents with a fine tooth-comb to ensure that your little one’s journey goes off without a hitch.
Provide your child with a UM wallet for easy identification as a priority passenger.
Duly label your child’s baggage with a UM sticker and load it in the priority container for faster collection at the point of arrival.
Accompany your child through checks and until boarding.
Advise you once the flight is airborne, so you can make your way home in the comfort that your child is on their journey safely to their destination.

Our flight shall serve as a home away from home for your little one!

Your child is seated near the food preparation areas, close to the cabin personnel, who pay constant attention to the child throughout the flight.

Please take note that no unaccompanied minor will be seated next to a male passenger.

We will look after your little one’s comfort and security till they are delivered safe and sound into your arms!

Even before the flight lands, we ensure that appropriate arrangements are made to meet your child upon arrival.

For any questions or special requests, contact us.

Our ground personnel takes full responsibility for:

Collecting all travel documents from our cabin crew for your child.
Escorting your child through the whole transfer period until departure and assisting your little one through all formalities for any connecting flight.
Accompanying your child at all times, even in the eventuality that the onward flight is cancelled.
Ensuring that the parent or guardian receiving the child shows appropriate identification and is the one mentioned on the Declaration Form.
Getting the parent or guardian to sign on the Declaration Form before the child is safely handed over to him/her.

In addition, for a journey involving multiple airlines, Air Mauritius takes responsibility for the child from the point another carrier hands him/her over to us, or conversely until he/she is handed over to another airline.