Air Mauritius' UpgradeNow service is an offering that allows you to elevate your travel experience. This service allows you, as an Economy Class passenger, to bid for an upgrade to Business Class. Simply make an offer at a price you're comfortable with, and if it aligns with Air Mauritius' criteria, you could be enjoying the luxury and extra comforts of Business Class on your next flight! It's our way of making your journey even more memorable.

Making an offer for an upgrade with Air Mauritius is a straightforward process:

1. Enter Your Details: Visit our Upgrade page and input your reservation number (PNR) along with your last name as it appears on your ticket.

2. Set Your Price: Decide and enter the amount you're willing to pay for an upgrade on your chosen flight.

3. Payment Information: Provide your debit or credit card details. Remember, your card will only be charged if your offer is accepted.

You will receive a confirmation email once your offer is submitted. If your booking includes other passengers, your offer will apply to all of them, with the bid amount multiplied by the number of passengers.

Alternatively, you can have your travel agent submit the offer for you. Please note that your agent might charge a separate service fee for this assistance.

Absolutely! When you are upgraded to Business Class, you'll enjoy all the same premium services and benefits that regular Business Class passengers receive. This includes priority check-in, additional baggage allowance, extra Kestrelflyer miles, access to our exclusive lounges, and more. In addition, any special service requests you have made, such as special meals, will be seamlessly transferred to your upgraded booking. You can look forward to enjoying the full Business Class experience with us!

To determine your eligibility for an upgrade, simply visit our website the day after you purchase your ticket. There, you can easily check if you're eligible to make an offer for an upgrade. Additionally, if you are eligible, we will send you an invitation via email 14 days before your departure to make your offer. Just make sure you provide your email address when booking your ticket.

However, please note that you might not be eligible for an upgrade in these cases:

• If you haven’t purchased a ticket yet.
• If you are traveling with an infant.
• If you are part of a group of more than 9 persons on the same reservation.
• If your reservation is not yet confirmed.
• Your flight is less than 2 days from now (48 hours).
• If your flight is not operated by Air Mauritius.

Absolutely! Regardless of where you purchased your Air Mauritius ticket, you are welcome to make an offer for an upgrade. Our upgrade option is available to all our passengers, irrespective of the channel through which the ticket was bought.

You are eligible to make an upgrade offer on flights that have an Air Mauritius (MK) flight number and are either going to or departing from Mauritius. It’s important to note that this offer is applicable only on flights operated by Air Mauritius.

Yes. You have the flexibility to make offers for multiple flight segments on the same ticket. For each flight segment that you make an offer for, you will receive individual email notifications. This way, you can tailor your travel experience for each part of your journey with us.

When you are making your offer for an upgrade, we will provide guidance on the likelihood of its acceptance. This indication is based on established criteria designed to assist you in making an informed offer price that aligns with your preferences and our acceptance parameters.

The price you offer is all-inclusive. No additional taxes will be imposed on top of your offer price. Any extra taxes that may apply to the upgraded class of service are already included within the amount you bid for the upgrade.

No, there's no need for upfront payment when you make your upgrade offer. Your card will only be charged if and when your offer is accepted by us.

Currently, our policy requires that upgrade payments be made exclusively with a valid debit or credit card. We do not offer the option to pay for upgrades using Cash and Miles at this time.

You can submit your upgrade offer from the day after you've purchased your ticket, up until 48 hours before your flight's departure. You have the flexibility to change or cancel your offer any time up to 48 hours before departure, provided we haven't already processed your offer. However, it's important to note that once we accept your offer (which can happen at any time after submission), you will not be able to make any changes or cancellations.

Your offer will be processed and a decision made no later than 2 days before your departure. You will receive an email notification informing you whether your offer has been accepted or rejected.

If your initial offer for an upgrade is rejected, you will not be able to submit a new offer online. However, you still have the option to purchase an upgrade at the airport on the day of your departure, subject to the availability of seats.

No, the acceptance of your upgrade offer will not alter the fare conditions of your original ticket. The terms regarding cancellation fees, re-booking fees, minimum and maximum stay, along with other conditions, will remain the same as those of the original fare you purchased.

Yes, you can change or cancel your original ticket even after your upgrade offer has been accepted. However, please be aware that the amount you offered for the upgrade is non-refundable. Any changes or cancellations to your original ticket might incur additional charges, in accordance with the fare conditions of your original ticket. It's important to consider these factors when making changes to your travel plans after your upgrade has been accepted.

Yes, if Air Mauritius cancels your upgrade and it cannot be transferred to another flight, you will receive a full refund for the upgrade amount. This refund will be credited back to the same card that was used for the upgrade purchase. You will then be rebooked in your original class of service with all its corresponding service levels. Please note, however, that we cannot guarantee the availability of your original seat number after such a cancellation.

For any further inquiries or detailed information, feel free to reach out to us via email at [email protected]. Alternatively, you can also call us at +230 2077575, where our team is available 24/7 to assist you with your questions and concerns.