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We are pleased to offer special assistance baggage allowances at no extra cost for your convenience and needs. Please refer to our website for more details on additional baggage allowances for passengers with reduced mobility, and details regarding the transportation of medical equipment.
To help you easily identify your luggage upon arrival, we will also affix a special label to your checked baggage at check-in.
We are committed to ensuring your journey with us is comfortable and hassle-free. As such, we will transport your wheelchair or personal mobility device, whether manual or electric, at no additional cost. For oversized or heavy devices, arranging in advance with airport authorities is advised.
When booking your flight, kindly inform us at least 72 hours prior to your departure if you need any special assistance. Also, sharing details about your wheelchair, including its type (manual or electric), size, weight, and foldability, helps us ensure its smooth transport. Please note that not notifying us beforehand might lead to transportation issues, particularly for electric wheelchairs with specific battery types.
Please refer to our website for more details on additional baggage allowances for passengers with reduced mobility.
Your comfort and convenience are our priorities, and we strive to accommodate your needs to the best of our ability.
For Air Mauritius flights, submitting a medical certification[MEDIF form] is only necessary if you require assistance with tasks such as eating, drinking, managing medications, using the restroom, or other personal care needs. We advise you to determine and specify the type of assistance you will need both at the airport and on board when making your reservations, to ensure we can provide you with the best possible support during your journey.
For those with particular food allergies, we suggest checking our special meals section to select a suitable option. Please be aware that we cannot ensure a completely allergen-free setting during your flight.
We believe in ensuring fair access to air travel for everyone. Depending on your individual needs, we're here to arrange various types of assistance to make your journey comfortable and stress-free. Please refer to our website for more comprehensive information for passengers with reduced mobility.
Most of our aircraft are equipped with facilities to accommodate passengers with disabilities. We've designed features such as door handles, locks, grab bars, soap dispensers, faucets, flush controls, and call buttons to be easily operable with minimal effort. Additionally, the washrooms on most of our aircraft are fully accessible to passengers who use wheelchairs, ensuring a comfortable and convenient travel experience.
All passengers traveling on a stretcher must be accompanied by medically trained staff capable of providing the necessary care throughout the journey. This service is available only upon prior request, which must be made at least 72 hours before departure. Passengers are required to complete the MEDIF form to obtain medical clearance before your flight.
Please refer to our website for more comprehensive information on special assistance for medical cases.
Passengers may bring an incubator onboard. Please refer to our website for information on procedures and applicable conditions (special assistance for medical cases).
Passengers may bring self-powered medical equipment on board including respiratory devices. Please refer to our website for more comprehensive information on which medical devices are accepted.
We are committed to catering to your little ones' tastes and needs! Our Baby Meal is specially designed for the nutritional needs of infants aged 6 months to 2 years, ensuring your little ones are well-fed during the flight. The CHML Meal is a suitable option for children aged 2 to 12 years old.
You can explore these meal options for our youngest passengers by visiting Child and Baby Meals. Baby meals are to be requested at booking time.