Ticket Refund

If your flight was booked through a travel agent or another airline, please contact them. If your flight was booked with Air Mauritius, submit your claim here.

Delays and Cancellations

Your baggage has been delayed

If none of the options below work for you, please write to us on [email protected]

Your bag has been damaged

In accordance with international laws, your claim must be received within 7 days from the date your baggage was delivered.

Your baggage is lost

For baggage not located within 21 days following your flight.